Installation manual

iii
Customer Support
Control Techniques Americas LLC
12005 Technology Drive
Eden Prairie, Minnesota 55344-3620
U.S.A.
Telephone: [phone] or [phone]
It is Control Techniques’ goal to ensure your greatest possible satisfaction with the
operation of our products. We are dedicated to providing fast, friendly, and accurate
assistance. That is why we offer you so many ways to get the support you need. Whether
it’s by phone, fax or modem, you can access Control Techniques support information 24
hours a day, seven days a week. Our wide range of services include:
FAX [phone]
You can FAX questions and comments to Control Techniques. Just send a FAX to the
number listed above.
Website and Email www.emersonct.com
Website: www.emersonct.com
Email: [e-mail]
If you have Internet capabilities, you also have access to technical support using our
website. The website includes technical notes, frequently asked questions, release notes
and other technical documentation. This direct technical support connection lets you
request assistance and exchange software files electronically.
Technical Support [phone] or [phone]
Email: [e-mail]
Control Techniques’ “Motion Made Easy” products are backed by a team of professionals
who will service your installation. Our technical support center in Eden Prairie, Minnesota
is ready to help you solve those occasional problems over the telephone. Our technical
support center is available 24 hours a day for emergency service to help speed any
problem solving. Also, all hardware replacement parts, if needed, are available through our
customer service organization.
When you call, please be at your computer, with your documentation easily available, and
be prepared to provide the following information:
• Product version number, found by choosing About from the Help menu
• The type of controller or product you are using
• Exact wording of any messages that appear on your screen
• What you were doing when the problem occurred
• How you tried to solve the problem