Installation manual

86
Epsilon EP-B Base Drive Reference Manual
Error Messages
PowerTools Pro will pop-up an error message box to alert you to any errors it encounters. These message boxes will
describe the error and offer a possible solution.
The table below list the of common problems you might encounter when working with PowerTools Pro software along
with the error message displayed, the most likely cause and solution.
Problem/Message Cause Solution
Time-out while waiting for device
response. The attempted operation has
been cancelled. (see fault: No device
selected)
Loss of serial communications.
Check the serial connection to the device
and try operation again.
The attached device(s) do not have valid
revisions, or do not have matching
revisions.
Attempting to broadcast to drive without
matching firmware revisions.
Program each drive individually.
Unable to communicate with device
[Address x]
The device that you are attempting to
communicate with is no longer available.
Check all connections and verify that you
are using the correct baud rate then try
again.
The specified drive type (name) does not
match the actual drive type (name).
Please make necessary corrections.
The drive type you selected in the “Drive
Type” list box does not match the drive
you are downloading to.
Change the drive type selected in the
“Drive Type” list box to match the drive
you are downloading to.
Non-Control Techniques device attached
(address). When trying to program more
than one drive, only EMC drives of the
same type can be attached to the
network.
This error is caused When you
attempting to perform an upload or
download to multiple drives and one or
more of the drives are not the same type.
Disconnect the device(s) that has been
specified and try the operation again or
program each device individually.
You have changed a parameter which
will not take effect until the drive has
been rebooted. Before you reboot the
drive, you will need to save your setup to
NVM. Do you wish to save your setup to
drive NVM now?
See message. Yes/No.
(Operation Name) The attempted
operation has been cancelled.
Communication error.
Retry operation. Check connection to
drive.
Invalid entry. The entry exceeds the
precision allowed by this field. The finest
resolution this field accepts is (value).
Entered a value out of range.
Enter a value within the range of that
field. The status bar displays information
on the currently selected object or action.
The device was disconnected during the
upload. The upload was not complete.
Connection to the device was lost (a
time-out occurred).
Check the connection to the device and
try again.
The device was disconnected during the
download. The download was not
complete.
Connection to the device was lost (a
time-out occurred).
Check the connection to the device and
try again.
No device selected.
The device you are attempting to
communicate with is not responding.
Check all connections.
Verify the baudrate.
Verify that the “Maximum Node Address”
value is at least the value of the address
of the drive connected.