Instruction manual

ControlWave Micro Instruction Manual (CI-ControlWave Micro)
Revised Jun-2013 Service & Troubleshooting 5-1
Chapter 5 – Service and Troubleshooting
This chapter provides general diagnostic and test information for the
ControlWave Micro.
In This Chapter
5.1 Upgrading Firmware ........................................................................ 5-2
5.2 Removing or Replacing Components .............................................. 5-5
5.2.1 Accessing Modules for Testing ............................................ 5-5
5.2.2 Removing/Replacing the Bezel ............................................ 5-6
5.2.3 Removing/Replacing the CPU Module................................. 5-6
5.2.4 Removing/Replacing the PSSM ........................................... 5-6
5.2.5 Removing/Replacing an I/O Module .................................... 5-7
5.2.6 Removing/Replacing the Backup Battery ............................ 5-7
5.2.7 Enabling / Disabling the Backup Battery .............................. 5-9
5.3 General Troubleshooting Procedures ............................................. 5-9
5.3.1 Checking LEDs ..................................................................... 5-9
5.3.2 Checking Wiring/Signals .................................................... 5-16
5.3.3 Common Communication Configuration Problems ............ 5-17
5.4 WINDIAG Diagnostic Utility ........................................................... 5-17
5.4.1 Available Diagnostics ......................................................... 5-20
5.5 Core Updump ................................................................................ 5-24
Equipment
You need the following equipment to perform the procedures described
in this chapter:
To run diagnostics software:
 PC with WINDIAG software, and either OpenBSI LocalView,
NetView, or TechView for communications.
 Null modem interface cable
 Loop-back plug, 9-pin female D-Sub (for RS-232) (see Figure 5-13)
 Loop-back plug, 9-pin female D-Sub (for RS-485) (see Figure 5-14)
 Loop-back plug, 8-pin RJ-45 male (for twisted pair Ethernet) (see
Figure 5-16)
To perform firmware upgrades:
 Null modem interface cable
 PC with the following software:
o OpenBSI LocalView
o OpenBSI System Firmware Downloader and either NetView,
LocalView, or TechView for communications.
o HyperTerminal (included in Windows®)
To replace the SRAM backup battery:
 Depending on the type of battery holder, either a small flat head
screwdriver, or tweezers/needle nose pliers.
To test the Power Supply/Sequencer module (PSSM):
 Digital multi-meter (DMM) with 5-1/2 digit resolution