Brochure

Maximizing the performance and efficiency of your data
center’s uninterruptible power supply (UPS) and other
power distribution systems requires they be properly
maintained by factory-trained technicians.
Emerson Network Power has the only service
organization in the world that has been factory trained on
Liebert power equipment and is continuously supported
and updated by the engineers who built the equipment.
As the service arm of the original equipment
manufacturer, we have been providing integrated
solutions for mission-critical environments for more than
four decades—servicing more than 115,000 pieces of
equipment for 16,500 customers at more than 21,000
sites. In fact, the company’s system-wide expertise is
utilized by more than 70% of FORTUNE 500 companies.
With service from Emerson Network Power,
customers have 24/7 access to a network of data
center infrastructure specialists armed with the
knowledge and parts needed to resolve problems—
anytime and anywhere.
On average, calls to 1-800-LIEBERT are resolved in less
than three minutes, but if an emergency on-site visit
is needed, the typical response time of our service
technicians is less than two hours.
Emergency
Response
Equipment
Level
System-Wide
Perspective
Extend the Life
of Your System
Decrease Capital
Investment
Optimize
System
Repair Normal
Operational Stress
Increase
Equipment
Reliability
Repair Once
Fault Has
Occurred
ONLY EMERSON
FEW
MANY
PROACTIVE**
PREVENTIVE*
REACTIVE*
The Emerson Critical Difference
Many service organizations can perform basic repair activities and
maintain equipment at some level of competency, but Emerson
Network Power can take your critical maintenance to the next level—
proactive maintenance that can signicantly extend the life of your
power systems, decrease your capital investment, optimize system
efciency and effectiveness, and increase overall system availability.
A Higher Level of Critical Power Service Expertise
Emerson Network Power is able to deliver this unparalleled level of service
because of significant investment in the following:
Field technicians
Parts logistics system
Technical support network
Safety and compliance
Tools and instruments
Emergency response infrastructure
State-of-the-art training facility
As a continuously improving organization that heavily invests in our ability to
keep your system available, customer engineers undergo the intensive training
required to achieve the highest level of knowledge regarding the equipment they
service. This is a commitment that the Emerson Network Power service team
continues to make to keep your data center operating at peak performance.
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