User guide

AppendixC:TechnicalSupport
OurTechnicalSupportstaffisreadytoassistyouwithanyinstallationoroperationalissuesyouencounterwith
yourAvocentproduct.Ifanissueshoulddevelop,followthestepsbelowforthefastestpossibleservice.
Toresolveanissue:
1. Checkthepertinentsectionofthismanualtoseeiftheissuecanberesolvedbyfollowingtheprocedures
outlined.
2. Visitwww.avocent.com/supportanduseoneofthefollowingresources:
Searchtheknowledgebaseorusetheonlineservicerequest
-or-
SelectTechnical Support ContactstofindtheAvocentTechnicalSupportlocationnearestyou.
42Avocent® Matrix High Performance KVM Switching System Installer/User Guide