User's Manual

Appendix C: Regaining Access to the Rack Power Manager
Software
Access to a Rack Power Manager software system may be lost due to reasons such as:
• Being locked out by the Rack Power Manager software
• Deleting the last Rack Power Manager software administrator
• Forgetting the Rack Power Manager software administrator password
To regain access to a Rack Power Manager software system:
1. Contact Avocent Technical Support. You will be provided with the resetpassword.zip
archive file.
2. Extract the resetpassword.zip archive file into the <RPM Installation Directory>\bin
directory on the Rack Power Manager software hub server using a third party product.
3. From the Control Panel, select Administrative Tools - Services and stop the Avocent Rack
Power Manager software service.
4. Open a terminal window, change directories to the <RPM Installation Directory>/bin
directory and enter resetpassword.bat. A code successfully generated message will appear
in the terminal window, along with a request code in the same format as the following:
341D3DAD-E71A15B1-66D77BBD-E655BB6C
NOTE: Request codes are valid for only four hours.
5. Contact Avocent Technical Support and provide the generated request code.
6. Avocent Technical Support will provide you with a reset code.
7. In a terminal window, enter resetpassword.bat <reset code>. A Message reset performed
successfully message will appear in the terminal window, along with the Administrator
username and password for the Rack Power Manager management software.
8. From the Control Panel, select Administrative Tools - Services and restart the Avocent Rack
Power Manager software service.
9. You may now log into the Rack Power Manager management software.
Appendices 316