Specifications

Troubleshooting
5-6
ERROR AND
STATUS
MESSAGES
General Error Messages Description
License file check failed - error code x. Please
contact service center to resolve this problem.
Press OK to turn off. (Where x indicates the test
that failed.)
License file check failed during power- up.
Communication circuit is not responding. CDC is not responding during the power-up.
Warning: System incompatibility detected - error
code x.
Start Listen for PC and use the Easy Upgrade
Programming Utility to resolve this, turn off your
375 and contact service center to resolve this.
(Where x is an error code indicating what the
incompatibility detected was or related errors.)
Hardware version or operating system is not
compatible.
Installation file is corrupt - error code x. Please call
service center to resolve this problem. Press OK to
turn off.
The installation is corrupt.
The 375 needs to update its software. Battery
power must be more than 20% to allow for this
update. You must recharge the 375 battery, switch
to a spare battery pack, or use external power.
Press OK to turn off.
This message occurs when on battery power,
and the battery percentage is less than 20%
before attempting to launch program loader.
This 375 is not licensed for HART. Your 375 is not licensed for HART
functionality. Contact your sales
representative for information on adding this
functionality.
This 375 is not licensed for FOUNDATION Fieldbus. Your 375 is not licensed for FOUNDATION
fieldbus functionality. Contact your sales
representative for information on adding this
functionality.
This 375 is not licensed for Enhanced Graphics. Your 375 is not licensed for the Graphics
functionality. Contact your sales
representative for information on adding this
functionality.
The 375 does not detect a System Card. Please
make sure your System Card is properly installed
in its slot. Press OK to turn off.
This message occurs when the System Card
is not properly installed in its slot or the
System Card is missing.