System information

VNX™ System Operations72 of 114 Release 7.0
Change the ConnectHome settings
The VNX ConnectHome function automatically notifies the EMC service center or
other service provider if the VNX system detects a serious problem. ConnectHome
sends messages by using email, FTP server, or the VNX modem and a customer-
supplied analog telephone line.
EMC recommends that Email transport be configured as the primary transport and
that you keep the default EMC recipient address, mailto:[e-mail],
unless otherwise specified by your authorized service provider. Ensure that you
update the settings if your Site ID or dial-in information changes.
To pause and resume the ConnectHome service, and to clear the pending
ConnectHome event files, use the nas_connecthome -service command. The
online man page for nas_connecthome provides more information.
Configure the email transport’s sender address using the nas_connecthome
command with the site administrator’s email address to capture email relay errors.
To configure ConnectHome, use the Unisphere software interface.
Step Action
1. Open Unisphere software by using the following URL:
https://<control_station_0>
where:
<control_station_0> is the hostname or IP address of the Control Station 0.
2. At the login prompt, log in as user root.
3. Select System > System Information.
4. From the task list, under Service Tasks, select Manage ConnectHome.
5. Set the values to identify and Dial In to your VNX:
a. The Enable dial-in is selected by default.
This option allows support personnel to access our Control Station remotely; it is
intended for modem dial in.
b. In the Number to Dial In (VNX's Modem) field, type the modem number of the VNX.
Be sure to include country and city codes, if applicable.
If your VNX system has two modems, one for each Control Station, type both dial-in
phone numbers.
First, type the modem number for Control Station 0, followed by a slash (/), and then
the modem number for Control Station 1, if present. You cannot enter more than 31
characters.
Examples:
Numbers without extension: 912344356000/912344356001
Numbers with extension: 911239549842x6095/x6096
c. Enable or disable encryption using the Enable Encryption checkbox. Encryption is
used for email and FTP only, and is enabled by default. This option allows encryption
of all transport type payloads during transmission.