User guide

Troubleshooting and getting help

EMC Avamar 7.0 Release Notes 75

Note: To open a service request, you must have a valid support agreement. Contact your

EMC sales representative for details about obtaining a valid support agreement or with

questions about your account.

To review an open service request, click the Service Center link on the Service Center

panel, and then click View and manage service requests.

Facilitating support

EMC recommends that you enable ConnectEMC and Email Home on all Avamar systems:

◆ ConnectEMC automatically generates service requests for high priority events.

◆ Email Home emails configuration, capacity, and general system information to EMC

Customer Support.

Published March, 2014

EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without

notice.

The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with

respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a

particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software

license.

EMC

, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries.

All other trademarks used herein are the property of their respective owners.

For the most up-to-date regulatory document for your product line, go to the technical documentation and advisories section on EMC

Online Support.