User guide

Technical notes
EMC Avamar 7.0 Release Notes 63
Log files are time/date stamped in UTC time
Some client log and other files created in the VARDIR are time/date stamped in Universal
Time Code (UTC) time (Greenwich Mean Time), and not the local time. This can cause
confusion when you look for a particular log file.
Firewall software must be configured to allow communication with the
Avamar server
Firewall software inherently interferes with communication between the Avamar server
and Avamar clients by disabling inward connections to most data ports. Therefore, if you
use firewall software on a client computer (for example, ZoneAlarm, Norton, McAfee, and
so forth) or if you upgrade a Windows client to Windows XP Service Pack 2 (which includes
a new integrated firewall), then you must configure the firewall application to allow
bidirectional communication between the Avamar client and the Avamar server. This is
normally accomplished by adding the EMC Client Agent to an “allowed” or “exceptions”
list. The exact procedure for doing this depends on the firewall application. The
documentation for the firewall should provide additional information.
Avamar icon disappears from Mac system menu bar
On irregular and rare occasions, the Avamar icon disappears from the Mac system menu
bar. To restore the icon, restart the Avamar client using the Avamar Client application
launcher in the Applications folder.
Backups are not visible in the web UI after Avamar Client Manager moves a
client
After you move a client to a new server by using Avamar Client Manager, you cannot view
the replicated backups for the client by using the Avamar Desktop/Laptop web UI. The
backups are correctly replicated and can be restored using Avamar Administrator.
Removable media requires alternate file browsing method
In the Avamar Desktop/Laptop web UI, removable media is not supported by the default
file browsing method. To support removable media, configure Avamar Desktop/Laptop to
use the alternate file browsing method. This method uses a Java applet to allow users to
back up from removable media and to restore to alternate locations on removable media.
To configure Avamar Desktop/Laptop to use the alternate file browsing method:
1. Open a command shell and log in:
• For a single-node server, log in to the server as root.
• For a multi-node server, log in to the utility node as root.
2. Switch user to root by typing:
su -
3. Change the current working directory by typing:
cd /usr/local/avamar/etc
4. Open the Avamar Desktop/Laptop properties file, dtlt.properties, in a plain text editor.