User guide

Known problems and limitations
EMC Avamar 7.0 Release Notes 43
48272 Folder hierarchy that is more than 20 folders deep can cause a JavaScript time-out
When using the Avamar Desktop/Laptop UI to back up a file in a folder hierarchy that is
more than 20 folders deep, the web browser can encounter a JavaScript time-out.
To work around this problem, follow the web browser instructions to increase the
JavaScript time-out value.
49824 Online help requires compatibility mode in Internet Explorer 10 browsers
Internet Explorer 10 (IE10) uses “Quirks” mode by default. This mode prevents the web
browser from using the recommended viewing mode (compatibility mode) for a page.
This causes problems with the Avamar Desktop/Laptop online help.
To work around this problem, click the broken page icon in the IE10 address bar while
in Quirks mode to temporarily enable compatibility mode.
To permanently correct the problem, set IE10 to “Standard” mode. This mode permits
IE10 to use compatibility mode as needed to correctly display web pages.
48208
48209
Backups for usernames with non-ASCII characters do not appear in the Avamar
Desktop/Laptop UI
Users who have non-ASCII characters in their usernames cannot see backups in the
Avamar Desktop/Laptop UI. For those users, perform restores by using Avamar
Administrator or Avamar Web Restore.
N/A Back up System State option not recommended
For datasets with the Windows file system plug-in, do not enable the Back up System
State option when using Avamar Desktop/Laptop. A System State backup is treated as
a unique backup and is compared to the filesystem backup during indexing. This
causes the indexing to exceed the session time-out value and forces the user to log in
again.
N/A Entourage support requires default installation location
The Avamar Client for Mac OS X supports Microsoft Entourage by using scripts that
shut down the Microsoft Database daemon before starting a backup, and restart it
after the backup completes. These scripts do not work when you install the Avamar
Client for Mac OS X in a non-default location. On clients that need support for
Entourage, use the default location when installing the Avamar Client for Mac OS X.
N/A Viewing logs from the Mac console requires default installation
When you install the Avamar Client for Mac OS X in a non-default location, you cannot
view work order logs from the Avamar client console. To view a work order log in this
situation, use a text editor to open it from the clientlogs folder.
N/A Default limit for process data segments is too low
On Mac OS X, the default limit for process data segments (6 MB) is lower than the limit
of 96 MB that EMC recommends. Any value below 96 MB has an impact on backup and
restore performance.
In this release, during installation of the Avamar for Mac OS X Client, the installer looks
at the value of this setting. If it is less than 96 MB, then the installer changes it to 96
MB. The new value takes effect after the computer restarts.
At the conclusion of the installation, the installer launches a restart reminder. To
ensure optimal performance, restart the computer as soon as possible after
completing the installation.
N/A Extended drives are visible on some operating systems
On some operating systems, extended or mapped network drives can be seen in the
Restore Location dialog box. While a restore to such a drive may work, depending on
permissions and domain settings, it is not supported.
Table 14 Avamar Desktop/Laptop known problems (page 2 of 2)
ID Description