User guide

42 EMC Avamar 7.0 Release Notes
Known problems and limitations
Windows Cluster File Server plug-in
The following table lists known problems for this release of the Windows Cluster File
Server plug-in for Windows Server 2012 clusters.
Avamar Desktop/Laptop
The following table lists known problems for this release of Avamar Desktop/Laptop.
Table 13 Windows Cluster File Server known problems
ID Description
46598 Backups of encrypted files and folders on a clustered file server for general use fail
when the proxy node is not the owner node
Backup fails when there are encrypted files and folders on shares on a clustered file
server for general use and the proxy node is not the owner node for the file server.
Non-encrypted files and folders on the file server are backed up successfully. You can
restore the non-encrypted files and folders from the failed backup.
Table 14 Avamar Desktop/Laptop known problems (page 1 of 2)
ID Description
39138 Some Mac and Linux users cannot restore an entire directory structure to the original
location
Restore fails when all of the following are true:
• A user logs in to a Mac or Linux computer with a user account that does not have
administrative privileges on that computer.
• The user logs in to the Avamar Desktop/Laptop web UI using Avamar
authentication.
• On the Browse page, the user selects the entire directory structure for restore.
• The user does not select a new restore location.
To work around this problem, do either of the following:
• Restore to a new location.
• Restore less than all of the directory structure. For example, in the restore set, clear
one file from the lowest directory.
40841 In browse-only mode, Avamar Desktop/Laptop replaces special characters in file name
during restore
When using Avamar Desktop/Laptop in browse-only mode, restoring a file with special
characters in the file name results in replacement of the characters in the restored file
name.
42538 Administrator has limited access in Avamar Desktop/Laptop UI
In rare cases, Avamar Desktop/Laptop incorrectly records an administrator as a
non-administrator. When this happens, the user on a Windows server sees no files in
the Avamar Desktop/Laptop UI, and the user on other Windows computers sees only
the files owned by the user.
To troubleshoot this problem, review the client log.
48168 Root user on Mac computers cannot see backups
The root user account on Mac computers is considered a “special” account that should
only be used for specific administration or monitoring tasks. Backups of files for this
account cannot be seen in the Avamar Desktop/Laptop UI. To restore files owned by
this account, use Avamar Administrator.