User guide

Known problems and limitations
EMC Avamar 7.0 Release Notes 41
Avamar Web Restore
The following table lists known problems for this release of Avamar Web Restore.
Avamar Client Manager
The following table lists known problems for this release of Avamar Client Manager.
Table 11 Avamar Web Restore known problems
ID Description
42284 Avamar Web Restore replaces special characters in file name during restore
Restoring a file with special characters in the file name results in replacement of the
characters in the restored file name.
47514 Browser address caching can cause Page Not Found errors
Avamar Web Restore completely replaces the Avamar web services available in
previous releases. Services such as the Documents and Downloads page are now
handled through the Avamar Web Restore UI.
To access previous versions of Avamar web services, users would enter the URL for an
Avamar server in their web browser address bar and the session would redirect to the
login page for Avamar web services. This redirection feature is also available in Avamar
Web Restore, but the redirected address is different. When a web browser has cached
the old redirected address, then it incorrectly uses the old address and a Page Not
Found error can occur.
To fix this problem, clear the web browser cache.
56767 Avamar Web Restore browse page may hang while displaying backups
Web restore may become unresponsive during browse operation of backups containing
large number of files under a single folder (5000 or more files). The interim solution to
this problem is to use the Desktop/Laptop interface to restore the files.
56912 Avamar Web Restore is not rendering properly on Internet Explorer 11 browser
The Web Restore does not display properly on Internet Explorer 11. The interim
solution to this problem is to enable compatibility mode for Web Restore by selecting
Settings > Compatibility View settings and adding the Web Restore URL.
Table 12 Avamar Client Manager known problems
ID Description
56909 Avamar Client Manager is not rendering properly on Internet Explorer 11 browser
The following issues have been observed when running the Avamar Client Manager on
Internet Explorer 11:
• There may be overlapping of widgets and tabs in Navigation Panel (for Overview,
Clients, Policies, Queues and Logs).
• Some columns (activated clients, failed clients, and other columns) may need to be
expanded to view their contents.
• Activation of new clients via selection from Active directory does not correctly
display the client list.
The interim solution to this problem is to enable compatibility mode for Avamar Client
Manager by selecting Settings > Compatibility View settings and adding the Avamar
Client Manager URL.