User's Manual

Page | 62 of 64 User Manual – PariRange – Revision 21019

Troubleshooting Tips

Do not attempt to open the PariRange Contact Tracing Tag to view or repair any internal

hardware. This is unsafe and will void the warranty.

My PariRange Contact Tracing Tag is not charging.

Confirm that the charger is plugged in and that the Tag is properly positioned on the

charger. The charging icon on the back of the tag must be in the center of the Qi

charger. The Tag may take up to fifteen minutes to indicate a successful connection to

the charger if fully discharged. Many chargers have their own status LEDs that will

indicate if the Tag is properly positioned on the charger. If after fifteen minutes the Tag

does not indicate a successful connection to the charger, remove the Tag from the

charger for 24 hours and re-attempt charging.

My PariRange Contact Tracing Tag does not appear to be communicating with the

PariRange Access Point.

With the Tag within range of an Access Point, confirm that a checkmark is visible in the

Active COM column of the PariRange User Interface application. Confirm that the

Reader is properly connected to the Access Point computer, that the PariRange Access

Point application is running with the correct COM port saved, and that the PariRange

Access Point application is allowed through the firewall. Confirm that the Tag is in

Active, Alert, or Charging state.