Wireless Office Headset User Manual

WELCOME TO DSAUDITOR > EMBARCADERO TECHNOLOGIES TECHNICAL SUPPORT
EMBARCADERO TECHNOLOGIES > DSAUDITOR 4.5 USER GUIDE 6
To save you time, Embarcadero Technologies maintains a Knowledge Base of commonly-encountered issues and
hosts Discussion Forums that allow users to discuss their experiences using our products and any quirks they may
have discovered.
To speak directly with Embarcadero Technical Support, see Contacting Embarcadero Technologies Technical Support
below.
NOTE: Evaluators receive free technical support for the term of their evaluation (14 days).
Contacting Embarcadero Technologies Technical Support
When contacting Embarcadero Technologies Technical Support please provide the following to ensure swift and
accurate service:
Personal Information
•Name
• Company name and address
• Telephone number
• Fax number
• Email address
Product and System Information
• Embarcadero product name and version number. This information is found under Help, About.
• Your client operation system and version number.
• Your database and version number.
Problem Description
A succinct but complete description of the problem is required. If you are contacting us by telephone, please have the
above information, including any error messages, available so that an Embarcadero Technical Support Engineer can
reproduce the error and clearly understand the problem.
There are three ways to contact Embarcadero’s Technical Support department:
• Via the Web
•Via Phone
•Via Email
Via the Web
Embarcadero Technical Support provides an online form that lets you open a Support case via the Web. To access
this form, go to http://www.embarcadero.com/support/open_case.jsp.
We normally acknowledge the receipt of every case on the same day, depending on the time of submission.
Via Phone
United States
Embarcadero Technologies Technical Support phone number is [phone] option 2 and then follow the prompts.
The hours are Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific time.
For licensing issues, including Product Unlock Codes, call [phone] option 2 and then follow the prompts. The
hours are Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific time.