Installation guide

Troubleshooting 95
Unable to proceed because the uninstaller is not able to determine
the roles assigned to the device. For more information, see http://
www.novell.com/documentation/zcm10 for details.
Source: ZENworks 11 ; Uninstallation on Linux Satellite.
Action: Ensure that the Primary server to which the Linux Satellite is registered is up and
running, and the server is accessible by the Linux Satellite.
Action: For detailed information about the issue, see the following logs:
/var/opt/novell/log/zenworks/
Zenworks_Satellite_Servertimestamp.xml
/tmp/err.log
Action: If the problem persists, contact Novell Support (http://www.novell.com/support).
WARN_PACKAGES_NOT_REMOVED message is displayed when
the uninstallation completes on a Linux device
Source: ZENworks 11 ; Uninstallation on a Linux device.
Explanation: When the uninstallation completes on a OES Linux or a RHEL device, the
following error message is logged in the Console logs:
The following error occurred during the uninstall:
WARN_PACKAGES_NOT_REMOVED
Action: Ignore the error message.
Uninstalling ZENworks on a OES Linux device fails to delete the
database folders on the device
Source: ZENworks 11 ; Uninstallation on Open Enterprise Server 2 (OES Linux).
Explanation: On uninstalling ZENworks from a OES Linux device, the database folders on the
device do not get deleted and the following message is logged in the Console
logs:
System.TypeInitializationException: An exception was thrown by the
type initializer for Mono.Unix.Native.Syscall --->
System.DllNotFoundException: libMonoPosixHelper.so
at (wrapper managed-to-native)
Mono.Unix.Native.Syscall:_L_ctermid ()
at Mono.Unix.Native.Syscall..cctor () [0x00000]
--- End of inner exception stack trace ---
at ZENworksUninstall.LinuxUninstaller.adjustPermissions
(System.String path) [0x00000]
at ZENworksUninstall.LinuxUninstaller.removeFiles () [0x00000]
at ZENworksUninstall.ZENworksUninstallerSkeleton.Uninstall
(ZENworksUninstall.Arguments args) [0x00000]
Action: Manually delete the /var/opt/novell/zenworks/database folder on the
device.