Installation guide
94 ZENworks 11 Server Installation Guide
Action: Perform the following tasks:
1 Roll back the ZENworks 11 installation.
2 Manually install JRE by running the following command at the terminal:
rpm -ivh <BUILD_ROOT>/Common/rpm/jre-<VERSION>.rpm
3 Install ZENworks 11 . For more information on how to install ZENworks 11 ,
see “Performing the Installation” on page 47.
On Windows XP, installing the ZENworks Adaptive Agent with the
Remote Management component through Remote Desktop
Connection hangs
Source: ZENworks 11 ; Installation
Explanation: If you remotely connect to a managed device by using Remote Desktop
Connection (RDP) and install ZENworks Adaptive Agent, the installation hangs.
Action: To fix the issue, download the patch from the Microsoft Support Web site (http://
support.microsoft.com/kb/952132) and install it on the managed device prior to
installing the ZENworks Adaptive Agent.
C.2 Uninstallation Error Messages
This section contains detailed explanations of the error messages you might encounter when
uninstalling ZENworks 11 :
“Unable to proceed because the device does not exist in the Management Zone. For more
information, see http://www.novell.com/documentation/zcm10 for details.” on page 94
“Unable to proceed because the uninstaller is not able to determine the roles assigned to the
device. For more information, see http://www.novell.com/documentation/zcm10 for details.” on
page 95
“WARN_PACKAGES_NOT_REMOVED message is displayed when the uninstallation
completes on a Linux device” on page 95
“Uninstalling ZENworks on a OES Linux device fails to delete the database folders on the
device” on page 95
Unable to proceed because the device does not exist in the
Management Zone. For more information, see http://
www.novell.com/documentation/zcm10 for details.
Source: ZENworks 11 ; Uninstallation on Linux Satellite.
Possible Cause: The specified IP address of the Primary Server to which the Linux Satellite is
registered is incorrect.
Action: Specify the correct IP address of the Primary Server to which the Linux Satellite
is registered.