Installation guide

Troubleshooting 93
4 Install the ZENworks Adaptive Agent.
For more information on how to install the ZENworks Adaptive Agent, see
“ZENworks Adaptive Agent Deployment” in the ZENworks 11 Discovery,
Deployment, and Retirement Reference.
ZENworks-related files might be reported as malicious software
during the ZENworks Adaptive Agent installation
Source: ZENworks 11; Installation.
Explanation: During the ZENworks Adaptive Agent installation, some ZENworks related files
might be reported as malicious software by anti-virus software. Consequently,
the installation abruptly stops.
Action: Do the following on the managed device where you want to install the ZENworks
Adaptive Agent:
1 Manually add System_drive:\windows\novell\zenworks to the
Exclusion list of the anti-virus software installed on the managed device.
2 Install the ZENworks Adaptive Agent.
Installation of ZENworks Adaptive Agent on a Terminal Server hangs
Source: ZENworks 11 ; Installation
Possible Cause: Installation of ZENworks Adaptive Agent on a Terminal Server hangs because
the default mode in the Terminal Server is Execute.
Action: Change the mode in the Terminal Server to Install:
1 From the Command Prompt, do the following:
1a To change the mode, execute the following command:
change user /install
1b Type exit, then press ENTER.
2 Install the ZENworks Adaptive Agent.
For more information on how to install the ZENworks Adaptive Agent, see
“ZENworks Adaptive Agent Deployment” in the ZENworks 11 Discovery,
Deployment, and Retirement Reference.
ZENworks 11 installation on an RHEL device might fail
Source: ZENworks 11 ; Installation
Explanation: ZENworks 11 installation on an RHEL device might fail and prompt you to
rollback. The following message is reported in the install log file:
RPM returned 1: warning: /opt/novell/zenworks/install/downloads/
rpm/novell-zenworks-jre-links-1.6.0_16-2.noarch.rpm: Header V3 DSA
signature: NOKEY, key ID 7e2e3b05
Failed dependencies: jre >= 1.6 is needed by novell-zenworks-jre-
links-1.6.0_16-2.noarch