Installation guide

Troubleshooting 91
Caused by:
com.mchange.v2.resourcepool.CannotAcquireResourceException: A
ResourcePool could not acquire a resource from its primary factory
or source.
Possible Cause: The specified external database server name is incorrect.
Action: Relaunch the ZENworks 11 Configuration Management Installation Wizard and
ensure that you specify the correct external database server details.
Unable to open the ZENworks 11 Configuration Management
Installation logs by using a Web browser on a non-English Primary
Server
Source: ZENworks 11 ; Installation.
Explanation: On a non-English Primary Server that has ZENworks 11 Configuration
Management installed, you are unable to open the Installation logs by using a
Web browser. However, you can still open the Installation logs in a text editor.
The Installation logs are located at
/var/opt/novell/log/zenworks/ on Linux
and
zenworks_installation_directory\novell\zenworks\logs on
Windows.
Action: Before opening the Installation logs (
.xml ) in a Web browser, change the
encoding for all the Installation LogViewer files:
1 Using a text editor, open one of the following LogViewer files located at /
var/opt/novell/log/zenworks/logviewer
on Linux and
zenworks_installation_directory\novell\zenworks\logs\logviewe
r
on Windows:

message.xsl

sarissa.js
 zenworks_log.html
 zenworks_log.js
 zenworks_log.xsl
 zenworks_log_text.xsl
2 Click File > Save As.
The Save As dialog box is displayed.
3 In the Encoding list, select UTF-8, then click Save.
NOTE: Do not change the filename and file type.
4 Repeat Step 1 through Step 3 for the remaining LogViewer files.
Unable to install .NET 3.5 SP1 on Windows Server 2008
Source: ZENworks 11 ; Installation.
Explanation: The installation of Microsoft .NET 3.5 SP1 on Windows Server 2008 fails with the
following error message:
Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error:
Installation failed for component Microsoft .NET Framework 2.0SP1
(x64) (CBS). MSI returned error code 1058