Installation guide

90 ZENworks 11 Server Installation Guide
Explanation: If you are installing the first Primary Server on a Linux device, and if at the end of
the process that configures the database you see an error has occurred and you
are given the option of continuing or rolling back, you should check the log file at
/var/opt/novell/log/zenworks/ZENworks_Install_[date].log
.xml. If you
see the error specified below, it is safe to continue with the install.
ConfigureAction failed!:
select tableName, internalName, defaultValue from Adf where inUse
=?#
An unexpected error has been detected by HotSpot Virtual Machine:
#SIGSEGV (0xb) at pc=0xb7f6e340, pid=11887, tid=2284317600
#
#Java VM: Java HotSpot(TM) Server VM (1.5.0_11-b03 mixed mode)
#Problematic frame:
#C [libpthread.so.0+0x7340] __pthread_mutex_lock+0x20
Action: Ignore the error message.
Unable to install NetIdentity from Novell Client 32 on a device that
has ZENworks installed
Source: ZENworks 11 ; Installation.
Explanation: When you try to install the NetIdentity agent that ships with Novell Client32 on a
device that has ZENworks 11 installed, the installation fails with the following
error message:
An incompatible version of Novell ZENworks Desktop Management
Agent has been detected
Possible Cause: The NetIdentity agent is not installed before installing ZENworks.
Action: Do the following:
1 Uninstall ZENworks 11 .
For more information on how to uninstall ZENworks 11 , see Chapter 6,
“Uninstalling ZENworks Software,” on page 67.
2 Install the NetIdentity agent from Novell Client32.
3 Install ZENworks 11 .
For more information on how to install ZENworks 11 , see Chapter 4,
“Installing the ZENworks Server,” on page 47.
ZENworks 11 Configuration Management Installation fails if you
choose to configure ZENworks Server with the external Sybase
database
Source: ZENworks 11 ; Installation.
Explanation: During the ZENworks 11 installation, if you choose to configure the ZENworks
Server with either the Remote OEM Sybase or Remote Sybase SQL Anywhere
database, the installation fails and the following message is logged in the
Installation logs: