Installation guide

Troubleshooting 89
Action: Set the NLS_CHARACTERSET parameter to AL32UTF8 and the
NLS_NCHAR_CHARACTERSET parameter to AL16UTF16.
To ensure that the character set parameters are configured with the
recommended values, run the following query at the database prompt:
select parameter, value from nls_database_parameters where
parameter like '%CHARACTERSET%';
Unable to establish a remote desktop session with a Windows
device running the ZENworks 11 Configuration Management
installation program
Source: ZENworks 11 ; Installation.
Explanation: If you try to use a Remote Desktop Connection to connect to a Windows server
on which the ZENworks 11 Configuration Management installation program is
running, the session terminates with the following error message:
The RDP protocol component "DATA ENCRYPTION" detected an error in
the protocol stream and has disconnected the client.
Action: See the Microsoft Help and Support Web site (http://support.microsoft.com/kb/
323497).
Installing a second server gives an error message
Source: ZENworks 11 ; Installation.
Explanation: When you are installing the second server into a Management Zone, an error
message might be displayed at the end of the installation that contains the
following text somewhere in the message:
... FatalInstallException Name is null
However, the installation otherwise seems to complete successfully.
This error is being displayed erroneously because the program thinks that the
server needs to be reconfigured, but it doesn't.
Action: Review the installation log file. If there are no errors there related to this error
message, you can ignore it.
Installation on Linux fails
Source: ZENworks 11 ; Installation.
Possible Cause: If the directory path to which you have extracted the ZENworks 11 installation
ISO image contains spaces, the installation fails on Linux.
Action: Ensure that the directory path to which you want to extract the installation ISO
image does not contain spaces.
Configure Action fails because of an error detected by HotSpot
Virtual Machine
Source: ZENworks 11 ; Installation.