Installation guide

C
Troubleshooting 87
C
Troubleshooting
The following sections provide solutions to the problems you might encounter while installing or
uninstalling Novell ZENworks 11 :
 Section C.1, “Troubleshooting Installation,” on page 87
 Section C.2, “Uninstallation Error Messages,” on page 94
 Section C.3, “Post Installation Troubleshooting,” on page 96
C.1 Troubleshooting Installation
This section provides solutions to problems you might encounter when installing ZENworks 11 .
 “ZENworks 11 Configuration Management installation might fail on 64-bit Windows Server 2003
and 64-bit Windows Server 2008” on page 88
 “Installing from the root directory on a Linux device fails to create the self-signed certificates” on
page 88
 “Configuring the ZENworks Server to an Oracle database fails” on page 88
 “Unable to establish a remote desktop session with a Windows device running the ZENworks 11
Configuration Management installation program” on page 89
 “Installing a second server gives an error message” on page 89
 “Installation on Linux fails” on page 89
 “Configure Action fails because of an error detected by HotSpot Virtual Machine” on page 89
 “Unable to install NetIdentity from Novell Client 32 on a device that has ZENworks installed” on
page 90
 “ZENworks 11 Configuration Management Installation fails if you choose to configure ZENworks
Server with the external Sybase database” on page 90
 “Unable to open the ZENworks 11 Configuration Management Installation logs by using a Web
browser on a non-English Primary Server” on page 91
 “Unable to install .NET 3.5 SP1 on Windows Server 2008” on page 91
 “A warning message is displayed while installing ZENworks Configuration Management on Linux
devices” on page 92
 “Unable to install the ZENworks Adaptive Agent on a McAfee fully protected device” on page 92
 “ZENworks-related files might be reported as malicious software during the ZENworks Adaptive
Agent installation” on page 93
 “Installation of ZENworks Adaptive Agent on a Terminal Server hangs” on page 93
 “ZENworks 11 installation on an RHEL device might fail” on page 93
 “On Windows XP, installing the ZENworks Adaptive Agent with the Remote Management
component through Remote Desktop Connection hangs” on page 94