DUV1000 Modem IP Phone User’s Guide 1
DUV1000 User’s Guide Table of Contents 1 OVERVIEW ........................................................................................................................................ 3 1.1 ACRONYMS ........................................................................................................................................... 4 1.2 DEFINITIONS..........................................................................................................................................
DUV1000 User’s Guide 1 Overview DUV1000 is a two-in-one phone, allows Internet and PSTN phone calls. It is a dial-up Internet (IP) telephone, operates using Session Initialization Protocol (SIP) and H.323 protocol. It allows you to make inexpensive long distance (STD and ISD) calls on dial-up Internet connection. It, also, works as a normal PSTN phone. It looks and feels like a normal PSTN phone. A DIAL-UP button differentiates an Internet phone call.
DUV1000 User’s Guide ¾ ¾ ¾ ¾ ¾ ¾ ¾ 1.1 Intelligent selection of codec (G.723 or G.729A) based on Internet connection speed. Excellent voice quality and low end-to-end delay using low latency adaptive jitter buffer, silence suppression, and comfort noise generation techniques. User-friendly hands-free dialing method. Make multiple calls without connecting to the Internet each time. Call transfer, last number redial, and adjustable speaker volume control.
DUV1000 User’s Guide 2 Unpacking and Installation Open the shipping carton and carefully remove all items. In addition to this User’s Guide, make sure you have received all of the following items: • Modem IP phone, DUV1000 • One telephone cable (RJ-11) • Handset • Handset cord • Power adapter • Warranty card If any item appears to be missing or damaged, please contact your local reseller. 2.1 System Requirements You will need the following to use DUV1000.
DUV1000 User’s Guide Warning: DUV1000 needs Internet access and Internet calling card information to make Internet phone calls. However, it can make normal PSTN phone calls without any configuration.
DUV1000 User’s Guide 3 Getting Started After installation, DUV1000 is ready for configuration. You need to enter Internet Service Provider (ISP) and Calling Card information to make and receive Internet phone calls. However, it can make normal PSTN phone calls without any configuration. Refer to Appendix A to know how to enter alphanumeric and special characters required for user name and password. Warning: DUV1000 identifies end of each parameter by ‘#’.
DUV1000 User’s Guide 7. Enter ‘5’ to save the calling card information. After these basic configurations, DUV1000 is ready to make and receive Internet phone calls as described in the next section.
DUV1000 User’s Guide 4 Internet Phone Calls After basic configuration, DUV1000 allows you to make and receive Internet phone calls as described in this section. DIAL-UP button distinguishes the Internet phone call from normal PSTN phone call. To make Internet phone call press DIAL-UP button followed by destination telephone number. It supports a user-friendly dialing method as described below.
DUV1000 User’s Guide 4.2.2 Multiple Calls RECEIVE state allows you to make multiple Internet calls without connecting to the Internet each time. You press DIAL-UP to go to RECEIVE state, please refer to a section on “Receiving Internet Calls” for more detail. In this mode, you just dial the phone number followed by ‘#’. Since DUV1000 is already connected to Internet, you do not press the DIAL-UP button before dialing a number. For example, you press ‘12345#’ to dial 12345 through Internet.
DUV1000 User’s Guide 5 PSTN Phone Calls DUV1000 can make and receive normal PSTN phone calls. When DUV1000 is not connected to the Internet through the DIAL-UP button (RECEIVE state), it is known to be in idle state. In this state it works as a normal phone, making and receiving PSTN phone calls. This feature does not need any configuration. 5.1 Making PSTN call To make an outgoing call, go off hook and dial the destination number, followed by #.
DUV1000 User’s Guide 6 DUV1000 Configuration DUV1000 voice menu helps you through the configuration process. You can enter the configuration menu by pressing the key sequence ‘∗123∗’ and terminate with a hash (#) key when DUV1000 is in idle state. DUV1000 will ask for password on entering configuration menu. Since the configuration information contains valuable information it is password protected.
DUV1000 User’s Guide Note: ¾ ¾ ¾ 6.1 If power goes off while you are configuring, the phone will work with the previous saved parameters. If you idle more than 90 seconds, DUV1000 will accept the keys entered and go to next state. If you leave the phone without completing the configuration it will go back to idle state without saving the parameters. ISP Parameters DUV1000 needs to connect to the Internet to make Internet phone calls.
DUV1000 User’s Guide 6.2 Calling Card Parameters The following information is required for DUV1000 to make and receive Internet phone calls. The user will get this information from the VoIP (Internet Telephone) service provider. Please note that DUV1000 will not work before configuring this information. Calling Card User ID This is the Internet phone number or user ID assigned to you. It can have a maximum of 30 characters.
DUV1000 User’s Guide Table 1 Country Codes Country Brazil China India Korea Malaysia Mexico South Africa Taiwan USA Australia Austria Belgium Denmark Finland France Germany Ireland Italy Japan Netherlands Norway Poland Portugal Singapore Spain Sweden Switzerland UK Others Code 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 If you enter a value other than the listed, the phone prompts with a message “The parameter you have entered is incorrect, Press ‘1’ to edit, ‘2’ to skip”.
DUV1000 User’s Guide If you change the language code, please do a software upgrade as described in Upgrading Software section. 6.5.5 VoIP Service Provider DUV1000 works with many service providers. Following is the list of service providers supported with their respective codes.
DUV1000 User’s Guide 17
DUV1000 User’s Guide 7 Additional Features 7.1 Upgrading Software DUV1000 has a facility to upgrade the software, remotely through the Internet at no cost to you. Software can be downloaded when the phone is in RECEIVE state or when not in use. On pressing ‘∗456∗#’, the phone connects to the Internet and downloads the software. During the download process, DUV1000 will play progress tone and blink the SHIFT LED. After successful download, the phone restarts with the newer software.
DUV1000 User’s Guide 8 Appendix A: Procedure for entering alphanumeric and special characters The section describes how to enter digits, upper and lower case alphabets, and special characters using the DUV1000 keypad shown below. 1 2 ABC 4 5 GHI JKL 7 PQRS 3 DEF 6 MNO 8 9 T UV W XYZ 0 Dial Up Redial Shift LE D Green Red 8.1 Entering Digits • Press any digit key once to enter the corresponding digit. Example: 8.2 To enter 4, press key 4 once.
DUV1000 User’s Guide 8.3 Entering Capital Letters You need to press a SHIFT button and a digit key, specified number of times, to enter the capital letters marked on digit keys. SHIFT LED turns on after SHIFT button is pressed and turns off after the digit key is pressed. • • • Press a SHIFT button and then the digit key, the following number of times to enter the capital letters. o Twice to enter the capital of the first letter written on that key.
DUV1000 User’s Guide 9 Appendix B: Troubleshooting DUV1000 can play the following error messages at different error conditions. These messages aid in troubleshooting any error conditions. All outgoing calls are PSTN calls. It does not dial in Internet mode. To make a call in Internet mode, you have to press DIAL-UP button first. Please refer to the user manual for more details. If you don’t press DIAL-UP, DUV1000 will dial out in PSTN mode.
DUV1000 User’s Guide “Please check your calling card parameters and try again” This message is played when the configured calling card information is incorrect. Please verify the calling card parameters. This may also be due to VoIP server not responding or no balance in your calling card account or wrong VoIP server IP address. “The number you have dialed is not locatable, please check the number” This message is played when the called phone number does not exist or not ready to receive calls.
DUV1000 User’s Guide 10 Appendix C: DUV1000 Product Specifications General Product Feature Model VoIP signaling protocol Data Modem Standard Power Adapter Power consumption Description DUV1000 H.323 Version 2 or SIP (RFC2543) V.34 9V 1000mA AC Adapter (180-260V AC). 5W max.
DUV1000 User’s Guide Software Specifications Voice Codec G.723.1 is available for modem connection speeds of 16.8 Kbps or above. G.729A/AB is available for modem connection speeds of 24 Kbps or above. Algorithms minimize the bandwidth requirements.
