User`s manual

Appendix A - Troubleshooting
Problem Solution or Reason
POWER indicator does not
light GREEN when power
switch is turned to ON (1)
position.
1. Check power connections from A.C.
Outlet to power supply to printer.
POWER indicator lights
GREEN, but printer will not
print.
1. Check interface cable connections from
computer to printer.
Printer appears to be
working, but nothing is
printed.
1. Verify that the labels are the correct
type (direct thermal or thermal transfer).
2. For LP models, check that the roll is
loaded with the direct thermal side fac-
ing up.
3. For TLP models, check that the ribbon
is properly installed.
4. Clean the print head with cleaning pen.
Printing is faded or poor
quality.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software.
Prints only partial label or
skips a label.
1. Perform AutoSense gap sensor
adjustment.
2. Label caught on print head.
3. Print head is not properly latched.
4. Possible software problem. Check the
printer memory configuration. Refer to
the EPL Programming manual.
Printing stops and POWER
indicator lights ORANGE.
1. Perform AutoSense gap sensor adjust
-
ment.
2. Possible problem with label stock. Use
only Eltron approved labels and tags.
3. Possible label jam.
4. Insufficient memory for label size.
Check the printer memory configura
-
tion.
5. Possible software problem. Refer to the
EPL Programming manual.
980101-001 Rev. A 31