Technical information

IBM Europe, Middle East, and Africa Hardware
Announcement ZG14-0098
IBM is a registered trademark of International Business Machines Corporation
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Based upon availability, CRUs will be shipped for next-business-day (NBD) delivery.
IBM specifies, in the materials shipped with a replacement CRU, whether a defective
CRU must be returned to IBM. When return is required, return instructions and
a container are shipped with the replacement CRU. You may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
• DASD SFF Drive
• DASD SSD Drive
• DVD Drive
• Fan
• Fan Cage
• All PCI Adapters
• High-Function RAID Card Cable
• Memory DIMMs
• Native USB Serial Card
• Operator Panel
• Operator Panel Cable
• Power Supply
• Line/power cord
• Keyboard
• Mouse
• External cables
• Power Bus Signal Cable
• Display
• GXP adapter
• Time of Day (TOD) Battery
On-site Service
At IBM's discretion, you will receive specified CRU service, or IBM will repair the
failing machine at your location and verify its operation. You must provide a suitable
working area to allow disassembly and reassembly of the IBM machine. The area
must be clean, well-lit, and suitable for the purpose.
Service level is:
• IBM onsite Repair Limited, 9 hours per day, Monday through Friday, excluding
public or national holidays, next-business-day response, Latest Call Registration
15:00.
Additional reference for Europe
For additional information, refer to the Europe HW Operations Guide and Service
Level Description Table available at
http://www-5.ibm.com/services/europe/maintenance/
Warranty service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field
replaceable unit (FRU) part number label. These parts are to be serviced during the
IBM machine warranty period. IBM is covering the service on these selected non-
IBM parts as an accommodation to their customers, and normal warranty service
procedures for the IBM machine apply.