Technical information

IBM Europe, Middle East, and Africa Hardware
Announcement ZG14-0098
IBM is a registered trademark of International Business Machines Corporation
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For more information on how to utilize the power of IBM Electronic Services, contact
your IBM Systems Services Representative, or visit
http://www.ibm.com/support/electronic
Terms and conditions
Volume orders
Contact your IBM representative.
Products -- terms and conditions
Warranty period
Three years.
Alternative warranty options are available on a special bid basis from your IBM
representative or Business Partner.
An IBM part or feature installed during the initial installation of an IBM machine is
subject to a full warranty effective on the date of installation of the machine. An
IBM part or feature that replaces a previously installed part or feature assumes the
remainder of the warranty period for the replaced part or feature. An IBM part or
feature added to a machine without replacing a previously installed part or feature
is subject to a full warranty effective on its date of installation. Unless specified
otherwise, the warranty period, type of warranty service, and service level of a part
or feature are the same as those for the machine in which it is installed.
Warranty service
If required, IBM provides repair or exchange service depending on the types
of warranty service specified for the machine. IBM will attempt to resolve your
problem over the telephone, or electronically through an IBM website. IBM may
request Electronic Service Agent (ESA) activation and you must follow the problem
determination and resolution procedures that IBM specifies. Scheduling of service
will depend the time of your call and is subject to parts availability. If applicable to
your product, parts considered Customer Replaceable Units (CRUs) will be provided
as part of the machine's standard warranty service.
Service levels are response-time objectives, may be limited in some areas, and are
not guaranteed. The specified level of warranty service may not be available in all
worldwide locations. Additional charges may apply outside IBM's normal service
area. Contact your local IBM representative or your reseller for country-specific and
location-specific information.
CRU Service
IBM provides replacement CRUs to you for you to install. CRU information and
replacement instructions are shipped with your machine and are available from IBM
upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a
Tier 2 (optional) CRU.
Tier 1 (mandatory) CRU
Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility.
If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Tier 2 (optional) CRU
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge.