Technical information

IBM Europe, Middle East, and Africa Hardware
Announcement ZG14-0098
IBM is a registered trademark of International Business Machines Corporation
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More accurate reporting
Because system information and error logs are automatically uploaded to the
IBM Support Center in conjunction with the service request, customers are not
required to find and send system information, decreasing the risk of misreported
or misdiagnosed errors. Once inside IBM, problem error data is run through a
data knowledge management system and knowledge articles are appended to the
problem record.
Customized support
Using the IBM ID entered during activation, customers can view system and support
information in the "My Systems" and "Premium Search" sections of the Electronic
Services website.
The Electronic Services web portal is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
This web portal enables you to gain easier access to IBM resources for assistance in
resolving technical problems. The newly improved My Systems and Premium Search
functions make it even easier for Electronic Service Agent-enabled customers to
track system inventory and find pertinent fixes.
My Systems provides valuable reports of installed hardware and software using
information collected from the systems by IBM Electronic Service Agent. Reports
are available for any system associated with the customer's IBM ID. Premium
Search combines the function of search and the value of Electronic Service Agent
information, providing advanced search of the technical support knowledgebase.
Using Premium Search and the Service Agent information that has been collected
from the system, customers are able to see search results that apply specifically to
their systems.
For more information on how to utilize the power of IBM Electronic Services, visit the
following website or contact an IBM Systems Services Representative
http://www.ibm.com/support/electronic
Product positioning
IBM Power S824 server solutions and services, designed for midsized businesses,
help your business capitalize on new opportunities, manage business risk while
meeting high service levels, and keep within tight budget constraints.
Mobile
Worklight® on Power provides a mobile application platform to speed development
and ongoing management of mobile applications, enabling our clients to extend their
business to mobile devices. It includes a comprehensive development environment,
mobile-optimized runtime middleware, a private enterprise application store, and an
integrated management and analytics console. Worklight on Power enables clients
to:
• Simplify operations and reduce complexity by co-locating applications on a more
scalable and reliable server
• Streamline access to data and applications, with secure, high-performance virtual
networking
• Grow seamlessly and accelerate deployment of new applications and services
• Reduce overhead by leveraging existing production and disaster recovery
infrastructure
Analytics
IBM Power Analytics solutions give organizations with high volumes of data the
building blocks they need to implement capabilities that enable them to quickly
make data-driven business decisions. Each solution can be implemented separately