User's Manual

EA Mobile User Guide
A. Troubleshooting the EA_Mobile
86
Table A-3. Displayed Status Reports & Messages
Symptom Possible Cause Solutions
NO_RD status returned Endpoint is still too far from EA_Mobile for
robust read.
Move EA_Mobile closer to endpoint and continue
interrogation.
RF-opaque (metallic) objects are blocking
signal path.
Move EA_Mobile or objects and continue
interrogation.
Endpoint is faulty Replace endpoint.
BAD_RD status returned EA_Mobile is in area of strong interference
from an outside source.
Move the EA_Mobile closer to the endpoint and
continue interrogation.
Endpoint is in area of interference from an
outside source.
Determine source of interference and correct.
N_T_RP status returned Condition causing tamper condition still exists. Check meter and endpoint. Correct condition
causing tamper status.
During attempt to verify tamper reset,
EA_Mobile moved out of range before reset
was verified.
Move EA_Mobile closer and continue interrogation.
B_T_RP status returned Condition causing tamper condition still exists. Check meter and endpoint. Correct condition
causing tamper status.
During attempt to verify tamper reset,
EA_Mobile moved into an area of strong
interference from outside source.
Move the EA_Mobile closer to the endpoint and
continue interrogation.
Endpoint is in area of interference from an
outside source.
Determine source of interference and correct.
Table A-4. Operational & Miscellaneous
Symptom Possible Cause Solutions
Cannot access the
Settings/System Setup
window
User is not authorized to access this function
and does not have the password.
Contact your supervisor or Elster Solutions.
Four previous failed password attempts have
locked out further access to this function.
Restart the EA_Mobile and enter the correct
password at the prompt for this screen.
Cannot change system
date and time via Settings/
Date & Time window
User is not authorized to access this function
and does not have the password.
Contact your supervisor or Elster Solutions.
Tamper reset not working
(for gas and water
endpoints only)
Condition causing tamper condition still exists. Check meter and endpoint. Correct condition
causing tamper status.
EA_Mobile went out of range before tamper
reset verified.
Move close to endpoint and continue interrogation.
Endpoint is faulty. If no tamper condition exists, replace endpoint.
Reset tamper function not enabled on
EA_Mobile.
Contact your supervisor or Elster Solutions.