User's Manual

A TROUBLESHOOTING THE
EA_MOBILE
The following table offers troubleshooting assistance for many problems you may
encounter. For those symptoms or solutions not covered by this table, contact:
Elster
Customer Service
Phone [phone] FAX [phone]
Business Hours: Monday-Friday 8am-5pm [Eastern Time]
Warning: The EA_Mobile contains NO user serviceable parts or
adjustment. Tampering with such or breaking tamper seals
may prove harmful to personnel or equipment and voids the
warranty.
Table A-1. Global Positioning System (GPS)
Symptom Possible Cause Solutions
GPS not active Insufficient time elapsed since being moved
from its last known position and reactivated.
GPS requires up to 5 minutes (30 minutes for
first time initialization) to achieve maximum
satellite communications.
Wait 30 minutes or until a minimum of 4 satellites in
use, are displayed on handheld terminal or
EA_VID.
GPS active but not
providing good L/L
coordinates in FIFO mode
Inadequate number of satellites for FIFO mode
(minimum of 6 required).
Wait 30 minutes or until a minimum of 6 satellites in
use, are displayed on handheld terminal or
EA_VID.
GPS active but providing
poor L/L readings
Interference is caused by tall buildings,
overhanging trees or other obstacles.
Continue reading. When coverage resumes, the
unit will continue operating in that mode.
Receiver is too close to the other antennas Reposition GPS receiver and/or antennas to allow
for at least 2 feet separation from the GPS receiver.
Loss of GPS signal GPS cable disconnected or improperly
connected.
Properly connect cable to GPS receptacle on
EA_Mobile back.
GPS cable crimped or crushed. Reroute cable. If damaged, contact American
Meter for replacement unit.
Interference is caused by tall buildings,
overhanging trees or other obstacles.
Continue reading. When coverage resumes, the
unit will continue operating in FIFO mode.
GPS offline Go to //FIFO or GEO?// mode and continue
operating.
EA Mobile User Guide