USERS MANUAL User guide

27
TROUBLE SHOOTING
IF… SOLUTION
The APP cannot
found the camera
• Make sure your network supports the DHCP
protocol.
• Make sure the camera and your mobile device
connect to the same Wi-Fi router for the first
setting.
• Make sure the Wi-Fi router is activated.
• Make sure the camera is properly powered on.
• Use the “ADD CAMERA” function to
manually add the camera.
Wi-Fi router is not
shown in the drop
down list
• Make sure SSID broadcasting function is
enabled in the Wi-Fi router. Consult your
Wi-Fi router manufacturer for the settings if
necessary.
• Change the wireless security protocol of your
Wi-Fi router into WPA/WPA2/WPA2-PSK.
Due to security concerns, WEP protocol is not
suggested for some Wi-Fi routers.
Note: WPA/WPA2/WPA2-PSK encryption
protocols are newer and more effective
security standards for wireless networks than
the older and less-secure WEP protocol.
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• Make sure the power adaptor is not damaged
or defective and plugged into an electrical
outlet with power.
• Relocate the camera to obtain the best
reception of wireless signals.
• Make sure the camera is properly configured in
App.
• Make sure the mobile device is connected to
3G/4G/Wi-Fi properly.