User`s guide

Appendix A - Error Messages CARROLL TOUCH
A-4 Touch System Diagnostics (CTDIAG) User’s Guide
Message: Driver is not installed
Meaning: The appropriate TAPI driver for the controller must be
installed in order to execute.
Action: Install the appropriate TAPI driver (HBC, SBC,
RS-232).
Message: Frame fail to respond
Meaning: CTDIAG cannot communicate with the HBC or RS-232
controller or Smart-Frame.
Action: • Check that power is supplied to the RS-232
controller or Smart-Frame.
• Check that the communication cable is properly
connected to the correct comm port.
• Check that the controller or Smart-Frame jumpers (if
any) are set to either autobaud or to a fixed baud rate
and parity that matches those shown on the Status
line.
• Check the Status line to see that the stop bit is set to
1.
• Check the Status line to see if the COM parameter is
set to the comm port to which the touch system is
connected.
Message: Hardware missing, poor connection,
incorrect address or interrupt
Meaning: CTDIAG cannot communicate with the SBC in the
Touch Coordinates screen.
Action: • Check that the controller card is installed properly in
the PC.
• Check that the frame is connected to the controller.
• Check to ensure that the I/O address and interrupt
number settings on the controller match those on the
Status line.
• Select another I/O address and interrupt number
setting to avoid possible conflict with other
hardware in the PC. The addresses of other hardware
may be found in the IBM AT I/O Port Map of your
controller installation instructions.
Table A-1. Error Messages (Continued)