User guide

Elo TouchSystems 2242L User Guide 20
Solutions to Common Problems
The monitor does not
respond after you turn
on the system.
Characters on the
screen are dim.
The screen is blank.
Screen fl ashes when
initialized.
“Out of Range”
display.
Touch doesn’t work
Check that the monitor’s Power Switch is on. Turn off the
power and check the monitor’s power cord and signal cable
for proper connection.
Refer to the On-Screen Display (OSD) Control Box section
to adjust the brightness.
During operation, the monitor screen may automatically
turn off as a result of a computer Power Saving feature.
Press any key to see if the screen reappears. Refer to the
On-Screen Display (OSD) Control Box section to adjust the
brightness.
Turn the monitor off, then turn it on again.
Check to see if the video mode or vertical frequency of
your video source is outside the range of the touchmonitor.
See Chapter 3 and Appendix B for more information on
allowable video modes.
Make sure the USB cable is securely attached at both ends.
Unplug USB cable, unistall Elo Driver, reboot PC, install
latest Elo Driver, reboot PC and plug in USB cable.
C H A P T E R
4
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the fol-
lowing table. If the problem persists, please contact your local dealer
or our service center. Elo Technical Support numbers are listed on
page 34.
Problem Suggestion(s)