User manual

User Manual: 1930L/1931L
SW602163 Rev A, Page 23 of 33
Chapter 5: Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions
Customer Service. Worldwide technical support phone numbers are available on the last page
of this use manual.
Solutions to Common Problems
Problem Suggested Troubleshooting
The touchmonitor does not respond when
turning on the system
Check that the DC power adaptor is properly
connected
Verify the DC power adaptor is functioning
Monitor display is dim
Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
Monitor display is blank
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the touchscreen to
see if the image reappears.
Check that the signal source device is turned on.
Check that that there are no loose cable connections.
Monitor displays an “Out Of Range”
message
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Monitor display image looks strange
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Use the Auto Adjust function in the OSD
Touch functionality doesn’t work
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the
latest Elo drivers.
The OSD buttons or power button does not
respond when pressed
Check to see if the OSD lock or power lock functions
are on