USER MANUAL Elo Touch Solutions 3200L 32” Interactive Digital Signage Touchmonitor 4200L 42” Interactive Digital Signage Touchmonitor 4600L 46” Interactive Digital Signage Touchmonitor 5500L 55” Interactive Digital Signage Touchmonitor Interactive Digital Signage Computer Module SW601176 Rev F
Copyright © 2012 Elo Touch Solutions, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc. Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc.
Table of Contents Chapter 1 - Introduction ........................................................................... 4 Chapter 2 – Unpacking.............................................................................. 5 Chapter 3 – Touchmonitor Installation ................................................ 7 Chapter 4 – Computer Module Installation ........................................ 11 Chapter 5 – Mounting ................................................................................
Chapter 1 - Introduction Product Description Your new Interactive Digital Signage Touchmonitor combines Elo Touch Solutions reliable performance with the latest developments in touchscreen technology and display design. This combination of features creates a natural flow of information between a user and the touchmonitor. This touchmonitor incorporates a 24-bit color, active matrix thin-film-transistor, digital signage LCD panel to provide superior display performance.
Chapter 2 – Unpacking Unpacking the Touchmonitor To unpack the touchmonitor, follow these steps: 1. The carton should be oriented in the manner according to its labeling. locks should be at the ‘bottom’. 2. Open and remove all 4 hinged plastic locks. The hinged plastic 3. Once the locks are removed, lift the carton’s top lid off the bottom frame. 4. With the top lid removed, you now have access to the touchmonitor and the included accessories.
Note: For your health and safety, it is strongly recommended that at least two people handle, lift, or move these touchmonitors. Handles are provided on the unit’s back for easier handling. Check that the following items are present and in good condition: • Touchmonitor • CDs o TouchTools o User Manuals • Quick Install Guide • Cables o HDMI, VGA, USB, null modem serial, audio, North America power, Europe/Korea power, U.K.
Chapter 3 - Touchmonitor Installation Connector Panel & Interfaces Remove the cable cover on the bottom rear (when viewed in landscape orientation) to access the touchmonitor’s connector panel.
3200L 4200L / 4600L / 5500L Touchmonitor Connections 1. Connect the HDMI and/or VGA video cables between the monitor’s HDMI/VGA input connectors and your HDMI/VGA video source, respectively. Tighten the VGA cable’s screws for best EMI performance and strain relief. 2. Connect the USB touch cable between the monitor’s USB connector and the PC’s USB port. 3. Connect the audio cable between the monitor’s Audio In jack and your audio source. 4. Select the correct power cable for your region.
Installing the APR or IntelliTouch Touchscreen Technology Software Drivers Some software installation is required for your IntelliTouch touchmonitor to work with your computer. Note: no software installation is required for optical touch touchmonitors. The drivers for the Windows 7, XP, Vista, WePOS, and 32-bit Server 2003 operating systems are provided with your touchmonitor on a CD. Visit the Elo Touch Solutions website www.elotouch.
Install both the “USB Touchscreen Drivers” and “APR Touchscreen Driver” when prompted: Screenshot for Windows XP, Vista, Server 2003, Server 2008, and WEPOS installations: Screenshot for Windows 7 installations: After accepting the end-user license agreement, the drivers will finish installing. Reboot your computer after the install is complete.
Chapter 4 Computer Module Installation Installation Note: Disconnect AC power from the touchmonitor before installing the Computer Module. Installing the Computer Module while AC power is connected to the touchmonitor will damage the Computer Module. 1. Disconnect AC power from the touchmonitor. 2. Remove the cable cover on the side of the touchmonitor (when viewed in landscape orientation) to access the Computer Module bay.
3. Use a Phillips head screwdriver to remove the Computer Module bay’s protective plate. 4. Clear the Computer Module’s docking connector of any debris that may have accumulated during shipment, if necessary. 5.
6. Replace the protective plate and tighten its thumb screws in order to mechanically secure the computer module. Connector Panel & Interfaces Touchmonitor & Computer Module Connections 1. Once the Computer Module has been installed, connect the AC power cable between the touchmonitor’s POWER IN connector and the AC power source. 2. Make any desired connections to the Computer Module connector panel. 3. Press and hold the touchmonitor’s power button for 4 seconds to turn on the Computer Module.
Operating System Setup Windows® 7, Windows® XP Operating Systems The initial setup of the operating system takes approximately 5 minutes. Additional time might be needed for different touchcomputer hardware and operating system configurations. You will need to plug in an external mouse and/or keyboard into the Computer Module connector panel to execute these steps. To set up the Windows 7 or XP OS for the Computer Module, turn on the touchcomputer and follow the instructions on the screen.
Click Customize. The “Regional and Language Options” window appears. Select the Languages tab. If required, check the boxes for “Install files for complex script and right-to-left languages” and “Install files for East Asian languages.” Select the “Regional Options” tab. the Standards and Formats pane.
Select your location from the drop-down list in the Locations pane. Click Apply, and then OK. Choosing the computer name (Windows 7 setup only) You will be prompted to enter the computer’s name. Choosing the Windows Update settings (Windows 7 setup only) You will be prompted to select the Windows Update settings. Selecting the Time Zone When the following window appears, you can change the Computer Module’s time zone, date, and time. After making any changes, click Next to finish.
Installing the Touchscreen Technology Software Drivers for Elo Computer Modules with Windows XP Visit the Elo Touch Solutions website www.elotouch.com for: • The latest touch driver versions • Additional touch driver information • Detailed touch driver installation guides • Touch drivers for other operating systems No installation needed; the Computer Module comes with all required drivers for APR and IntelliTouch technologies.
Chapter 5 – Mounting Note: For your health and safety, it is strongly recommended that at least two people handle, lift, or move these touchmonitors. Two handles are provided on the unit’s back for easier handling. Note: When laying the display face-down (for attaching mounting brackets or stands), protect the glass on the face from scratching and damage. Lay the display on a non-abrasive surface, or first protect the display face with film or foam.
5500L: Rear VESA Mount For the 32” model: A four-hole, 400x200mm mounting pattern is provided on the rear of the monitor. The VESA FDMI-compliant mounting is coded: VESA MIS-F, 400X200, Y, 6, 90 For the 42”, 46”, and 55” models: An eight-hole, 600x400mm mounting pattern is provided on the rear of the monitor. The VESA FDMI-compliant mounting is coded: VESA MIS-F, 600X400, Y, 6, 90 Refer to www.elotouch.com for dimensional drawings.
Optional Stand To install the optional stand: Lay the monitor face-down on a table with the bottom edge flush to the edge of the table. Mount the two “feet” from the optional stand using all of the provided screws.
Chapter 6 – Operation Power To turn the touchmonitor on or off, press the touchmonitor power button once. To power on the Computer Module, press the touchmonitor power button once. To power off the Computer Module and touchmonitor, press and hold the touchmonitor power button for 4 seconds, or follow the Computer Module’s operating system’s normal power off procedure.
The APR performance can be customized to better suit your application. Access the “Set APR Preference” window from the Mode tab of the Elo APR driver control panel: Select the usage type best suited for your application, then press Apply.
IntelliTouch Touchscreen Technology The IntelliTouch touchscreen can be re-calibrated to your displayed video image, if needed, through the Calibration function in the Elo driver control panel. Optical Touchscreen Technology When connected to Windows 7 computers, the touchmonitor can report 4 simultaneous touches. When connected to Windows XP computers, the touchmonitor reports single touches. No additional drivers are required for this technology to work, it uses Windows HID drivers.
On-Screen Display (OSD) Four OSD buttons are provided on the rear of the monitor to adjust various display parameters. The same buttons are provided on an optional OSD Control Box which can plug into the PS/2 connector on the touchmonitor connector panel.
Switches the scaling method between Full Scaling and Maintain Aspect Ratio. Default: Full Scaling Full Scaling – scales the X- and Y-dimensions of the input video (up or down as needed) to the display’s native resolution.
The monitor continually scans for active video from VGA, HDMI, and the Computer Module. This adjustment selects which of those input ports should be given priority to be displayed. Video Source If there is no Computer Module plugged in, the options are: VGA Priority, HDMI Priority Default: HDMI Priority When a Computer Module is plugged in, Computer Module HDMI is the only displayable video source, and this adjustment is not available.
OSD and Power Lockouts Press and hold the “Menu” and “Up” buttons for two seconds to enable/disable the OSD Locking feature. When the OSD Locking is enabled, pressing any of the Menu, Up, Down, or Select keys will have no effect on the system. Press and hold the “Menu” and “Down” buttons for two seconds to enable/disable the Power Locking feature. When the Power Locking is enabled, pressing the power switch will have no effect on the system.
Chapter 7 – Technical Support If you are experiencing trouble with your touchmonitor, refer to the following suggestions. If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service. Solutions to Common Problems Problem The touchmonitor does not respond when turning on the system. The Computer Module does not respond when turning on the system. Monitor display is dim Monitor display is blank.
Chapter 8 Safety & Maintenance Safety To avoid risk of electric shock, follow all safety notices and do not disassemble the touchmonitor or Computer Module. They are not user-serviceable. The slots located on the sides and top of the touchmonitor case are for ventilation. Do not block or insert anything inside the ventilation slots. The touchmonitor is equipped with a 3-wire, grounding power cord. The power cord plug only fits into a grounded outlet.
Care and Handling The following tips will help keep your touchmonitor functioning at an optimal level: • Disconnect the AC power cable before cleaning. • To clean the display unit cabinet, use a cloth lightly dampened with a mild detergent. • It is important that your unit remains dry. Do not get liquids on or inside the unit. If liquid does get inside, have a qualified service technician check it before you power it on again. • Do not wipe the screen with a cloth or sponge that could scratch the surface.
Solutions does not accept liability for lost data or software. Note: The end user must comply with the Microsoft Windows Licensing Agreement. • Instructions to reassign the USB Serial Port after Recovery 1. For POSReady 2009, right click the “Computer” Æ Click “Properties” Æ “Hardware” Æ “Device Manager”. For Windows 7, right click the “Computer” Æ Click “Properties” Æ “Device Manager”.
2. Double click the “Ports (COM & LPT)” and check all of these “USB Serial Port” settings must be IDENTICAL as the following table. Description USB Serial Port (COM3) USB Serial Port (COM4) Location On USB Serial Converter A On USB Serial Converter B 3. If you see a situation as below, it shows the operating system has reassigned these serial ports. You need to correct it manually.
In usual, even if the operating system reassigns these serial ports, they are still in order. In this case, you should change it as the following table. Original one USB Serial Port (COM5) USB Serial Port (COM6) Change to USB Serial Port (COM3) USB Serial Port (COM4) Thus, the settings for these USB Serial Ports should begin at COM3 and end at COM4 in order. 4. To correct it, please follow the instructions below: Double click the port you need to change. In this case, it is COM5.
COM5 is the 1st port of these USB serial ports so the “Location:” should be “on USB Serial Converter A”. Please assign this serial port to COM3. (COM4 for the USB Serial Converter B).
In this case, select COM3 from the drop‐down menu Æ click OK Æ OK back to the Device Manager. Follow the same steps to accomplish these settings for other ports. After finished, right click on “Ports (COM & LPT)” and click Scan for hardware changes.
5. The outcome should be identical to the following diagram.
Chapter 9 - Regulatory Information I. Electrical Safety Information: Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed. There are no operator serviceable parts inside this equipment.
iii) Reorient the affected receiver’s antenna. iv)Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits. v) Disconnect and remove any I/O cables that the digital device does not use.(Unterminated I/O cables are a potential source of high RF emission levels.) vi)Plug the digital device into only a grounded outlet receptacle. Do not use AC adapter plugs.
Chapter 10 – Warranty Information Except as otherwise stated herein, or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. The warranty for the touchmonitors, Computer Module, and their components is 3 (three) years. Seller makes no warranty regarding the model life of components. Seller’s suppliers may at any time and from time to time make changes in the components delivered as Products or components.
Check out Elo’s Website! www.elotouch.com Get the latest... • Product Information • Specifications • News on upcoming events • Press releases • Software drivers • TouchMonitor Newsletter Getting in Touch with Elo To find out more about Elo’s extensive range of touch solutions, visit our website at www.elotouch.com, or simply call the office nearest you: North America Elo Touch Solutions 301 Constitution Drive Menlo Park, CA 94025 Latin America Tel 786-923-0251 Fax 305-931-0124 www.elotouch.
