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Tech Support Bulletin

October 3, 2011

Critical Issue: Installing SSDs on Touchcomputers & IDS Computer Modules:

Systems with Microsoft Windows® 7 (or Windows XP/POSReady 2009)

Scenario

If you have ordered an SSD (Solid-State Drive) kit to either replace or supplement the factory-installed HDD

(Hard Disk Drive) for your Elo TouchSystems Touchcomputer or IDS Computer Module, you need to take

some VERY IMPORTANT steps before using it to ensure that it works properly and to prevent permanent and

unrecoverable damage to the SSD.

Critical Action Needed:

By default, Windows 7 schedules weekly defragmentation of the HDD/SSD to occur. However,

DEFRAGMENTING an SSD will damage and eventually destroy the device! After installing an SSD in a

Windows system, as soon as the system is rebooted, you MUST IMMEDIATELY take the following steps to

ensure that you do not permanently damage the SSD module:

1. In Windows 7, go to: Start  All Programs  Accessories  System Tools  Task Scheduler (see

below):

Summary of content (4 pages)

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Tech Support Bulletin October 3, 2011 Critical Issue: Installing SSDs on Touchcomputers & IDS Computer Modules: Systems with Microsoft Windows® 7 (or Windows XP/POSReady 2009) Scenario If you have ordered an SSD (Solid-State Drive) kit to either replace or supplement the factory-installed HDD (Hard Disk Drive) for your Elo TouchSystems Touchcomputer or IDS Computer Module, you need to take some VERY IMPORTANT steps before using it to ensure that it works properly and to prevent permanent and unrecoverable
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Tech Support Bulletin 2. On the left side, navigate to “Task Scheduler Library  Microsoft  Windows  Defrag” and look for the “ScheduledDefrag”: Figure 1. By default, Windows 7 runs a scheduled defrag once a week at 1:00 a.m. 3. You must then delete any automatically scheduled defragmentation for the SSD drive! By default, Windows XP and Windows POSReady 2009 do NOT automatically schedule Disk Defragmentation.
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Tech Support Bulletin 2. Now verify that there are NO scheduled tasks for DEFRAG (see below). If there are, delete/remove them and save your changes.
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Tech Support Bulletin Contacts For more information please contact Elo Technical Support for your region for assistance: http://www.elotouch.com/Support/TechnicalSupport/tech.asp North America TE Touch Solutions 301 Constitution Drive Menlo Park, CA 94025-1110 Toll 800-ELO-TOUCH Tel 1-650-361-4800 Europe Tel +32 (0)16 35 21 00 Fax +32 (0)16 35 21 01 Asia-Pacific Tel +81 (45) 478-2161 Fax +81 (45) 478-2180 Latin America Tel 305-717-6715 Fax 305-717-4909 elosales@elotouch.com www.elotouch.eu www.tps.