C-Series Touchcomputer User Guide C-Series LCD Multi-function Touchcomputer [22” model shown]
Elo Touch Solutions C-Series Touchcomputer User Guide Multi-function Touchcomputer Revision D SW 601354 1-800-ELOTOUCH (1-800-356-8682) www.elotouch.
Copyright © 2012 Elo Touch Solutions, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc. Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc.
Table of Contents Chapter 1: Setup...................................................................................... 1 Unpacking Your Touchcomputer ....................................................................................................1 Adjusting the Display ......................................................................................................................2 Setting Up the Operating System.....................................................................................
Chapter 5: Technical Support............................................................... 42 Technical Assistance......................................................................................................................42 Regulatory Information............................................................................44 Warranty ...................................................................................................
C H A P T E R 1 SETUP This chapter discusses how to set up and test your touchcomputer. For information on peripheral options, refer to Chapter 3, “Options and Upgrades.
Adjusting the Display The display screen can be adjusted from 0 to 70 degrees, as shown below. CAUTION: To prevent tipping or dropping, be sure to hold the base when adjusting the display. Setting Up the Operating System If configured with an operating system, the initial setup of the operating system takes approximately 5-10 minutes. Additional time may be needed depending on touchcomputer hardware configurations and connected devices.
Selecting the Language (For Windows XP and POSReady 2009 Only) Microsoft Windows® uses English as the default language in menus and dialog boxes. You can change this language to suit your preferences at the screen below. Note: If you choose to change the language after initial setup, you can follow steps 1-2 to arrive at the same screen below: 1. From the desktop, click Start > Control Panel 2. In the Control Panel screen, select Regional and Language Options. 3. Click Customize.
4. If required, check the boxes for “Install files for complex script and right-to-left languages” and “Install files for East Asian languages.” 5. Select the Regional Options tab. 6. Select your preferred language from the drop-down list in the Standards and formats pane.
7. Click Apply. 8. Select your location from the drop-down list in the Locations pane. 9. Click OK.
Selecting the Time Zone (For Windows XP and POSReady 2009 Only) When the following window appears, you can change the time zone, date, and time of the touchcomputer. After making any changes, click Next to finish. Windows Setup completes the installation of the touchcomputer. Injecting the Languages (For Windows 7 Only) Windows 7 Professional only allows the use of one language at one time. But you can use the Elo TouchSystems language injection tool to update your language preference.
5. Click Inject, and the following window will pop out. 6. Click the drop-down list and select the preference language. 7. Click Inject Selected Language 8.
9. After the language package is installed correctly, press any key to exit this window. 10. Click Exit Æ Exit Æ Restart Selecting the Region (For Windows 7 Only) When the following window appears, you can change the country, time and currency, and keyboard layout of the touchcomputer. After making any changes, click Next to continue.
Choosing the Computer Name (For Windows 7 Only) When the following window appears, you can choose a computer name of the touchcomputer. After making any changes, click Next to continue. Selecting the Update Options (For Windows 7 Only) When the following window appears, you can select one of the update options of the touchcomputer. In general, you can choose Use recommended settings as your default option.
After making any changes, click Next to continue. Reviewing the Time and Date Settings (For Windows 7 Only) When the following window appears, you can set up the time and date of the touchcomputer. After making any changes, click Next to finish. Windows Setup completes the installation of the touchcomputer. Calibrating the Touchscreen The touchscreen is pre-calibrated for accurate touch response.
Click the Align button. This launches the calibration program. The window shown below opens. Follow the instructions to calibrate the touchscreen.
Securing the Base Use the four pretapped holes to secure the touchcomputer from below the mounting surface. The holes are designed to work with ISO metric M4 screws. Mounting screws are not included with the product but should be readily available at any hardware store. Refer to the figure below for the location of the holes. All dimensions are in millimeters.
C H A P T E R 2 OPERATION This chapter describes how to control the On-Screen Display (OSD), power buttons, and I/O panel. All adjustments made to the OSD and power controls are automatically saved. User settings remain unchanged after powering off/on or in the case of a power failure.
On-Screen Display (OSD) OSD Menu 10. To display the OSD Menu, press the Menu button. Press the RIGHT button or LEFT button to toggle and the SELECT button to select from the different OSD sub-menus and functions. 11. When the function you want to change is shown, press the SELECT button. 12. To adjust the value of the function: 13. Pressing the RIGHT button increases the value of the selected OSD control option. 14. Pressing the LEFT button decreases the value of the selected OSD control option.
Feature Description Image setting Adjusts H position, V position, clock, and phase. • H position: Moves the screen horizontally right and left (1 pixel pitch increment). • V position: Moves the screen vertically up and down (1 line increment). • Clock: Adjusts the ratio of dividing frequency of the dot clock. • Phase: Adjusts the phase of the dot clock. Color Sets color temperature (9300K, 7500K, 6500K, 5500K, or User Preset). OSD Adjusts H position, V position, and OSD timeout.
L.E.D. Functionality The C-Series base has a LED indicating the state of the touchcomputer. The table below shows LED state and corresponding color.
Using the Input/Output Panel To access the input/output (I/O) ports, remove the cable cover at the bottom of the unit. A security screw is included and may be used to secure the cable cover to the touchcomputer. Below are the I/O descriptions by model: C1 and C3 models C2 models Note: The DB9 Serial (COM) ports are defaulted (from left to right) COM3 and COM4 Note: As a safety precaution, always leave the cable cover door attached when the system is powered on.
C H A P T E R 3 OPTIONS AND UPGRADES Adding Optional Peripherals When adding a peripheral, complete installation and setup instructions are provided with the field-installable kits. The following peripherals are available for purchase separately as field-installable kits: • Magnetic stripe reader (MSR)* • Customer display* • Fingerprint reader (FPR)* • Cash drawer port expansion card** • Second VGA port expansion card** • USB Wireless adapter (802.
Magnetic Stripe Reader (MSR) You can add a magnetic stripe reader (MSR) to the C-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com C:\EloTouchSystems\Peripherals The MSR is a USB 2.0 device that reads all three data stripes on standard credit cards or driver’s licenses conforming to ISO/ANSI standards. The MSR has foreign language capability.
Testing in USB MSR Human Interface Device (HID) Mode 1. Double-click the MagSwipe HID Demo icon to start the test application. 2. Slide a card through the MSR and verify that the data is displayed in the application window.
3. If the card ID appears in the Reader Output window, the reader is functioning. Customer Display You can optionally add a customer display to the C-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right of the touchcomputer. Software application and drivers can be found in the following directory or on www.elotouch.
Fingerprint Reader (FPR) You can add a fingerprint reader to the C-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com C:\EloTouchSystems\Peripherals The fingerprint reader is powered by the USB bus. The reader optically scans the fingerprint when the user touches the glowing window.
Cash Drawer Port Card A Cash Drawer Port Card can be installed in any available expansion slot. This card provides: • 1 x 12V or 24V selectable cash drawer RJ11 port. The voltage setting can be set via jumper on the card prior to installing into the touchcomputer. Software application and drivers can be found in the following directory or on www.elotouch.com C:\EloTouchSystems\Peripherals Part number: E318237 Second VGA Port Card A second VGA video card can be added to any available expansion slot.
C:\EloTouchSystems\Peripherals Part number: E017487 Wireless Adapter A wireless adapter can be installed as an option in the C-Series touchcomputer in the I/O area under the cable cover. Typical specifications for the wireless adapter are: • USB dongle module • Compliant to USB 2.0 industry standards • IEEE 802.11b/g/n compliant • Support for Windows XP, Windows POSReady 2009 and Windows 7 • RoHS compliant • Part number: E249774 Testing the Wireless Adapter To test the wireless adapter: 1.
Second Hard Disk Drive A second hard disk drive can be added via the second hard drive mounting kit. This addition provides extra data storage or can be used in conjunction with the RAID controller card for RAID functionality. This option occupies a single expansion slot. Part number: E596876 Solid State Drive A solid state drive can be added to (or used to replace) the original hard disk drive. This addition provides additional performance and more mechanically reliability in harsh environments.
Parallel Port Card A parallel port card can be added to any Expansion slot. This option provides a parallel port for printer interfaces only. Software drivers can be found in the following directory or on www.elotouch.com : C:\EloTouchSystems\Peripherals Part number: E368899 Note: To use this option ALSO requires the purchase and installation of the Elo PCI-E Expansion Card Option Kit, part number E827958.
Video Resolution 1600x1200, 1280x1024, 640x480, 352x388, 320x240, 176x144, 160x120 Auto Frame Rate 5fps max @ 2.0 megapixels (1600x1200); 24fps max @ VGA mode (640x480) Field Of View (FOV) 66° Focus Range 40cm ~ Infinity Input Voltage 5.0VDC ± 0.
C H A P T E R 4 SAFETY AND MAINTENANCE Safety Important information regarding the proper setup and maintenance of your touchcomputer: • To reduce the risk of electric shock, follow all safety notices and never open the touchcomputer case. • Turn off the product before cleaning (refer to “Care and Handling” on page 30 for proper cleaning methods). • Your touchcomputer is equipped with a 3-wire, grounding power cord. The power cord plug only fits into a grounded outlet.
Care and Handling The following tips help keep your touchcomputer functioning at the optimal level. To avoid risk of electric shock, do not disassemble the power adapter or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning. Do not use alcohol (methyl, ethyl, or isopropyl) or any strong solvent. Do not use thinner or benzene, abrasive cleaners, or compressed air.
WEEE Directive In the European Union, the Waste Electrical and Electronic Equipment (WEEE) directive label shown to the left indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility for recovery and recycling. UL Directive B-Series touchcomputer has included a lithium battery on the motherboard. There is a risk of explosion if battery is replaced by an incorrect type. Please dispose of used batteries according the region instructions.
Recovering the Operating System If for any reason the touchcomputer’s operating system and software need to be recovered TO FACTORY SETTINGS, there are two ways you can recover your system: I) Use the Elo recovery utility (included in POSReady 2009 and Windows 7 systems) i. Use the included image to recover the touchcomputer (For POSReady 2009 Only.) 1. After the Elo logo shows up, press DOWN repeatedly to enter Windows Boot Manager. 2. Select OS Recovery 3. The following UI shall be presented 4.
5. After finished, click Exit Recovery Process Æ Exit. Then System will restart automatically ii. Use the included image to recover the touchcomputer (For Windows 7 Only.) 1. After the Elo logo shows up, press F8 repeatedly to enter Advanced Boot Options. 2. Select Repair your computer 3. Click Next Æ OK (There is no password) Æ Elo Touch System Tool 4.
5. Click Recover Æ Start Recovery Process 6. After finished, click Exit Recovery Process Æ Exit. Then system will restart automatically.
OR II) Use the Elo recovery DVD (All C-Series touchcomputer come with the built-in recovery partition on the installed HDD; they do not include recovery media. In the event the HDD recovery partition is accidentally deleted or becomes or inaccessible, you will need to request a recovery DVD from Elo TouchSystems customer service. Contact information can be found on the last page of this guide.) Hardware needed: 1. Elo Touchcomputer 2. External USB DVD Drive 3.
• “win7” to start the recovery process for Windows 7 7. Then press “Enter”. 8. Follow the on-screen instructions to complete the recovery. 9. Once you are prompted to reboot: • Remove the recovery DVD from your DVD drive • Shut down your touchcomputer by pressing and holding the power button for 5 seconds • Disconnect the DVD drive from your touchcomputer • Restart your touchcomputer by pressing the power button 10. Follow the on-screen instructions to setup your system.
NOTE: After recovering your touchcomputer by using the included image, the operating system may reassign your USB Serial Ports during the first bootup. You can follow the instructions below to reassign them manually. Reassigning COM Ports after System Recovery (The section is required once you recovered your system either from recovery partition or DVD) • Instructions to reassign the USB Serial Port(s) 1.
2. Double click the “Ports (COM & LPT)” and verify that all of the “USB Serial Port” settings are IDENTICAL to the following table: Description USB Serial Port (COM3) USB Serial Port (COM4) Location On USB Serial Converter A On USB Serial Converter B 3. If they are not, and you see the assignments as shown below, then the operating system has reassigned these serial ports. You need to re‐assign (correct) them manually.
Normally, even if the operating system reassigns these serial ports, they are still in order. In this case, you should re‐assign them as shown in the following table. Original one USB Serial Port (COM5) USB Serial Port (COM6) Change to USB Serial Port (COM3) USB Serial Port (COM4) Thus, the settings for these USB Serial Ports should begin at COM3 and end at COM4 in order. 4. To re‐assign them, please follow the instructions below: Double click the port you need to change. In this case, it is COM5.
COM5 is the 1st port of these USB serial ports so the “Location:” should be “on USB Serial Converter A”. Please assign this serial port to COM3. (COM4 for the USB Serial Converter B).
In this case, select COM3 from the drop‐down menu Æ click OK Æ OK back to the Device Manager. Follow the same steps to accomplish these settings for other ports.
After completing the above steps, right click on “Ports (COM & LPT)” and click Scan for hardware changes. 5. This should result in the following assignments: COM3 location: USB Serial Converter A COM4 location: USB Serial Converter B If not, please repeat steps 1‐5.
C H A P T E R 5 TECHNICAL SUPPORT Technical Assistance There are three methods to obtain contact information for technical assistance on the touchcomputer: • The touchcomputer • The web • The phone Using the Touchcomputer You can access support information in System Properties by clicking the Support Information button. You can get to System Properties by either of the following methods: Right-click My Computer and choose Properties.
Using the Phone For technical support, see the table at the end of the user guide for contact information.
REGULATORY INFORMATION I. Electrical Safety Information A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein may result in improper operation, damage to the equipment, invalidation of warranty, or a fire hazard if the requirements are not followed. B) There are no operator-serviceable parts inside this equipment.
C) Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment.
iv) Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits. v) Disconnect and remove any I/O cables that the digital device does not use. (Unterminated I/O cables are a potential source of high RF emission levels.) vi) Plug the digital device into only a grounded outlet receptacle. Do not use AC adapter plugs. (Removing or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user.
WARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. With the exception of the negotiated warranty periods; the warranty for the touchcomputer and components of the product is 3 years. Seller makes no warranty regarding the model life of components. Seller’s suppliers may at any time and from time to time make changes in the components delivered as Products or components.
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH HEREIN.
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