Owners manual

User Manual: 90 Series
UM600050 Rev D, page 16 of 25
Section 5: Technical Support
If you are experiencing trouble with your touch display, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Worldwide technical support phone numbers are available on the last page of this use manual.
Solutions to Common Problems
Problem Suggested Troubleshooting
The touch display does not respond
when turning on the system
Check that the DC power adaptor is properly connected
Verify the DC power adaptor is functioning
Monitor display is dim
Use the OSD to increase the brightness
Use the OSD to increase the contrast
Monitor display is blank
If the Power Status LED is blinking, the monitor or Computer Module may be in SLEEP mode
Press any key / move the mouse / touch the touchscreen to see if the image reappears
Check that the signal source device is turned on
Check that that there are no loose cable connections
Monitor displays an “Out Of Range” message
Adjust your computer’s resolution/timing mode to be within the allowable timing
ranges specified for your touch display (see website for specifications)
Monitor display image looks strange
Adjust your computer’s resolution/timing mode to be within the allowable timing
ranges specified for your touch display (see website for specifications)
Use the Auto Adjust function in the OSD
Touch functionality doesn’t work
Verify your PC has the latest Elo drivers installed
Perform the calibration routine provided with the latest Elo drivers
The OSD buttons or power button
does not respond when pressed
Check to see if the OSD lock or power lock functions are on
Can’t wake on touch Check to see if the OSD touch on sleep function is disabled
Only hav e one touch Check to see if the OSD touch through function is on