User's Manual

9. Troubleshooting

This chapter describes some common problems and suggested solutions, and

ways to recover your tablet from a crash.

Be aware that the problems and solutions described in this chapter are meant

only as a guide. They are not definitive problem solving techniques. For certain

problems, you might need help from your technical service provider.

When you observe a problem, stop operation immediately, because taking

further action might result in data loss or damage. Take a note of what the

system is doing and what actions you performed before the problem occurred.

Provide detailed information to your service provider for quicker problem

resolution.

For any problem, follow these steps:

1. Restart your tablet.

2. Check your Wi-Fi connection.

3. Reset your Wi-Fi connection.

4. Plug your tablet to a wall outlet to charge it for at least one hour.

No.

Question

Answer

My tablet won’t turn on

or off.

1. Press and hold the Power

button for about 10 seconds, the

tablet will either turn off or on.

2. If it fails, wait for about 5

minutes and repeat step 1.