User's Manual Part 2

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If you still have a problem after reading the preceding sections, the next step is to
contact your dealer. Your dealer can determine if the problem is something that
requires the computer to be taken to the shop. Before you call your dealer, however,
prepare the following information:
• How is your computer configured? Your dealer needs to know what peripheral
devices you are using.
• What messages, if any, are on the screen?
• What software were you running at the time?
• What have you done already to try to solve the problem? If you have overlooked
a step, your dealer may be able to solve the problem over the phone.