User guide

Rev. 091709-JA
www.elitescreens.com [e-mail]
Warranty Policy
• Two (2) year warrantyon partsand labor from defects in workmanshipfrom purchase
dateasfollows.
• Eachpartywillberesponsibleforonewayshippingduringthewarrantyreturnperiod.
• DOA(DefectiveonArrival):Mustbereportedwithin7businessdaysofreceipt. 
• AnRMA(ReturnMerchandiseAuthorization)numbermustbeissuedinordertoprocessareplacementor
authorizeawarrantyrepair.  EliteScreenswillreplacetheDOA(DefectiveonArrival)unitwithabrandnew
replacement*(seeexceptionsbelow)aftertheDOAunitisreceivedand/orconfirmeddefective.Oncethe
productisreceived,EliteScreenswillsendoutanew*unittothecustomerbygroundservice(subjectto
inventoryavailability).Shouldaproblembereportedafterthe7‐daygraceperiod,theitemmustbeshipped
tousforwarrantyrepair.
• MissingPartsmustbereportedwithinthe7‐day(DOA)graceperiod.Ifreportedafter7days,customer
will only be responsible for shipping and handling fees. If reported after 30 days of receipt, customer is
responsibleforcostofthepartsandshipping&handlingfees.
• DONOTreturnanyunauthorizeditemstoEliteScreens,astheywillberefusedatshipper’sexpense.The
RMAnumbermustbeincludedontheoutsidelabelofyourshippingboxandshippingdocuments.Our
warehouseisnotauthorizedtoacceptreturnswithoutanRMAnumberontheshippinglabel.RMA
numbersarevalidfor45daysfromtheissueddate.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new
or refurbished) or based on stock availability.
For Warranty and Service requests please fill out a RMA /Service Form at:
http://www.elitescreens.com/service_formhtm.
Please Visit this link for full Warranty information:
http://www.elitescreens.com/service.htm
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone:[phone] Fax:[phone]