User guide

85
TROUBLESHOOTING
 Antenna has no power.
Turn off Power . Check the power cord
on the ACU and or the rack mount control
panel. The antenna receives its power
from one of these two respective
locations. Check pins 1 & 2 of the
antenna end of the grey cable with the
black connectors as well. Reapply Power.
Restore Power.
 OBSTRUCTIONS
Ensure there is a clear unobstructed view
towards the equator relative to the
antenna’s position.
• Antenna Not Responding
When using the handheld controller,
ensure the RJ11 (phone cord) connection
is properly seated in the ACU and the
handheld device. Ensure all cables are
securely connected.
• Skyscan
Skyscan can be engaged to find all available
satellites in the sky. Refer to the operating manual
for instruction on using Skyscan.
• Waiting Log On (iDirect - NetModem or
Infiniti Series)
The TracStar controller ‘logs’ into the iDirect
modem, when iDirect modem is selected. Make
sure the DB9-RJ45 cable is in place between the
controller and the modem, as this serves as the
communication link. If communication still fails,
set modem to NONE to allow antenna to lock onto
satellite.