User Manual

9. Trouble-shoong
9.1 Error “License dongle not found”
The baery simulator soware is licensed soware. The license comes in form of an USB sck, here called “dongle”. It must be kept
plugged as long as the simulator is in use. In case you see an error message “License dongle not found”, you should check following,
given that an USB dongle is plugged:
• Is the CodeMeter service running? You can check that in the “Services” panel as “CodeMeter Runme Server”. If not, start it
and try again.
• Is the dongle listed in the CodeMeter Control Panel? This is a tool that is installed along with the dongle driver. If not, try to
reinstall the driver and try again.