User guide

Emerald ICE HD Voicemail Mailbox User Guide 1-1
Introduction
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Introduction
Emerald ICE HD Voicemail is a compact, high-performance voice processing system
that connects to a business phone system. It offers businesses the ability to
exchange information through the telephone without requiring simultaneous
participation by the caller and the receiver. The system converts human speech to
digital signals, stores them on a disk, and converts the digital signals on the disk
back to human speech as required.
System users can send voice messages to other users. Since almost half of all
phone transactions need only one-way communications, the voice mail function
streamlines business communication.
When you are not available or prepared to receive calls, you may forward calls to
the system. The system answers the phone, takes messages, and stores the
messages for retrieval at any time, and from any place.
The basic Simlicity for Coral system includes the ability to:
• Send messages in telephone answering and voice mail mode.
• Send copies of messages.
• Send messages to multiple destinations and group distribution list.
• Obtain a summary count of messages waiting for review.
• Erase, reply, save, or skip a message.
• Receive envelope information indicating the date, time, and sender.
• Change recorded name, personal greeting, and access code.
1.1 About Emerald ICE HD Voicemail