User guide

Emerald ICE HD Voicemail Mailbox User Guide 3-9
Basic Operations
3
Undelivered Message Notification
Users may request that the system notify them if messages they sent are not
listened to within a per-set period of time. If the allotted time period passes and a
message remains un-heard, the sender receives an ʺundelivered message
notificationʺ with the name of the intended recipient. The time interval used for
the undelivered message notification feature is specified by the system
administrator.
Messages may be marked for proof of delivery or undelivered message
notification, but not both.
For purposes of proof of delivery, undelivered message notification, and check
receipt, a message is considered ʺreceivedʺ ( actually listened to ) if the user listens
to the entire message. If a user skips a message at any time before the end of the
message, cancels listening to the message, or hangs up before the end of the
message, it is not considered received. Often the most important information can
be included as an afterthought at the end of a message. For this reason, it is
important to know whether the entire message was actually heard.
Use of this option on too many messages may result in a userʹs mailbox becoming
inundated with confirmations. It should only be used when it is essential to know
exactly when a message has been received.
Specified Delivery Time
Users may tell the system to deliver messages at a specific time in the future. This
feature is especially useful for reminder messages or when information must be
released at a specific time in the future.
The system first asks whether the user wishes to specify a date (e.g., January 31st)
or just the day of the week within the next week (e.g., Wednesday). A user can
dial
1
to specify a date or
2
to specify a day in the coming week.
Delivery
4
→ Enter →
#
Send → More
options delivery message
destinations
To enter the delivery time:
If over a week:
Dial
1
then: Dial
2
then:
Select month
(Jan=1, July=7, the first two letters
Dec.=12, etc.) (Sunday =
78
, Friday =
37
, on the DTMF pad, etc.)