User manual

5 Service 44
Chapter 5
Service
Contacting ETC about Equipment Problems
If you are having difficulties, your most convenient resources are provided in this user
manual. To search more widely, try the ETC website at www.etcconnect.com
. If none of
these resources is sufficient, contact ETC Technical Services directly at one of the offices
identified below.
If possible, please have this information available before contacting ETC about an
equipment problem:
• Your location and job name
• Any error messages on the CEM+ status LCD display
• Related system problems or equipment failures
Americas United Kingdom
Electronic Theatre Controls Inc. Electronic Theatre Controls Ltd.
Technical Services Department Technical Services Department
3031 Pleasant View Road 5 Victoria Industrial Estate
Middleton, WI 53562 Victoria Road,
800-775-4382 (USA, toll-free) London W3 6UU England
[phone] [phone]
[e-mail] [e-mail]
Asia Germany
Electronic Theatre Controls Asia, Ltd. Electronic Theatre Controls GmbH
Technical Services Department Technical Services Department
Room 605-606 Ohmstrasse 3
Tower III, Enterprise Square 83607 Holzkirchen, Germany
9 Sheung Yuet Road [phone]
Kowloon Bay, Kowloon, Hong Kong [e-mail]
[phone]
[e-mail]
Note:
For the best service results, always tell your service representative you are using
the CEM+ version of Sensor dimming system.
WARNING:
RISK OF ELECTRIC SHOCK! Servicing Sensor CEM+ dimming equipment
exposes high amperage power connections inside the rack. If possible,
always turn off power at the main circuit breaker before servicing your
system.