User manual

2 Insight 2x user manual
Troubleshooting
If you have problems with your console, please refer to the manual or the
console’s Help function for instructions. (For more information about
using Help, see page 3.)
If you do not find the answer in the manual, call your local dealer or ETC
Technical Services . Please have the following information available before
you call:
• Console model and serial number (located on back panel)
• Software version (displayed on Setup menu)
• Options installed
• Dimmer installation type
• Dimmer manufacturer
To reach the ETC Technical Services department, call one of the numbers
shown below. After hours and weekend calls are answered electronically
and forwarded to a service representative.
U.S.
Electronic Theatre Controls, Inc.
Technical Services Department
3030 Laura Lane
Middleton, WI 53562
Monday through Friday, 8:00 AM to 6:00 PM CST
800/775-4382
608/831-4116
Europe
ETC Europe Ltd.
Technical Services Department
5 Victoria Industrial Estate
Victoria Road, London W3 6UU
([phone]
Asia
ETC Asia, Ltd.
Technical Services Department
Room 1619-20, Metro Centre II, 21 Lam Hing Street
Kowloon Bay, Kowloon, Hong Kong
([phone]