User's Manual

APPENDIXE
TROUBLESHOOTING 
Revised: 06 Jan 2017 APX E-3 ESTeem Horizon Series
WhenconnectingtoaclonedradiothroughtheWebConfigurationManager,youwillnotice the“Thisisacloneddevice”
warninglabelonallpagesoftheWebConfigurationTool.(SeeFig5).
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Figure5:ClonedDeviceWarning
Toreverttheclonedradio’ssettingbackpriortobecomingaclone,se
lecttheAdvancedmenuthenselectCloningSetupandpress
Nextbuttonatthebottomofthe page. Fromthispageyouwillseea“removeclonedata”buttonthatwhenpressedwillrem ove
theclonedatafromBOTHtheradioandthemicroSDCard.
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Ifatanypointchangesarema
detotheclonedradio’sconfigurationandsaved,the“Thisisacloneddevicewarning”warningwill
goawayandtheoptionofrevertingtoaprevioussavewillnolongerbeavailableintheAdvancedmenu.Theradiocanstillbe
resettoFactoryDefaultsandreprogrammedasrequ
ired. 
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TROUBLESHOOTINGTIPS
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General(Applicabl e toAllModesof Operation)
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WheredoIfindthelatestfirmwareversionnumber?–WehavethelatestversionnumberoftheHorizonfirmwarelistedonthe
ESTeemWebsite(www.es teem.com)undertheHorizonproductpage.
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HowandwhendoIupdatetheHorizonfirmware?‐YoushouldonlyupdatetheHorizonfirmwareifyouarehavingaspecific
problemanditisrecommendedthatyoudosobyESTeemCustomerSupportpersonnel.Alltheupdateinst ructionsandfilesare
locatedontheESTeemFTPsiteatthefollowingaddress:
ftp://www.esteem.com/Horizon
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Doallfirmwareversionshavetobethe sameto communicatebetweentheHorizon?–Itisnotnecessary forallthefirmware
versionstobethesamerevisiontocommunication,butthe laterversionmayhaveaddedfeaturesthattheotherversionswillnot
recognize.
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Whatcharactersar evalidforWEPKeyentry?‐OnlytheHexadecimalcharacters0‐9andA‐Farevalidforkeyentry.
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WhatESTeemUtilityversionisrequiredtoprogramtheHorizon?–TheESTeemUtilityprogramisnotrequiredtoprogramthe
Horizon.TheHorizoncanbeprogrammedusinganyTerminalEmulationprogram(suchasWindowsHyperTerminal)andanyweb
browserprogram.
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WhatisthespeedandduplexconfigurationontheHorizon–TheHorizonisanauto‐negotiationfull/half‐duplex10/100Base‐T
interface.Etheracross‐overorpatchcableissupported.
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