User's Manual Part 3

• Incorrect calibration: If the recorded temperatures for all of the active channels
are wrong in the same direction (e.g., all too high), then possibly the M.O.L.E.
Profiler has incorrect calibration. Refer to Calibration Information for cautions and
procedures, or return the M.O.L.E. Profiler to ECD for re-calibration.
• Internal temperature effects: If the M.O.L.E. Profiler and it's components has
been subjected to an internal temperature in excess of the published
specifications. Temperatures outside the specified operating range may cause
incorrect readings and shorten Power Pack battery life. Internal temperatures in
excess of the absolute maximum warranteed internal temperature may
cause permanent, irreparable damage to your M.O.L.E. Profiler.
• M.O.L.E. Profiler never turns on, but the software can read and write the
hardware configuration: The start button is possibly defective, return to ECD for
service.
• SuperM.O.L.E.® Gold LED stays on steady (no flashing) when power pack is
replaced:
1) Try a fully charged Power Pack.
2) For MEGAM.O.L.E.® and SuperM.O.L.E.® Gold try removing the Power Pack
waiting a minute before plugging it in again. If the problem is still there, the start
switch is probably damaged. Contact ECD to request an RMA (Return
Merchandise Authorization) to return the M.O.L.E. Profiler for service. Refer to
Service>How to Get Additional Help for contact information.
• The SuperM.O.L.E.® Gold Profiler clock resets itself: Calendar/clock battery
discharged: Replace the calendar/clock battery.
7.3.1. Communications Problems
“Instrument not responding” error message:
• Try triggering the M.O.L.E. Profiler with the switch. If you cannot get the light to
flash, you have a hardware problem with the M.O.L.E. Profiler itself.
If you can activate the M.O.L.E. profiler with the switch, check for the following:
• Wrong computer Communication Port: Cable must be connected to which is
selected using the Select Instruments command in the software.
• Conflicting use of COM Port: Perhaps some other software, such as a mouse
driver, communications programs, or PDA is trying to use the same COM Port.
• Computer Interface cable defective: Order spare or replacement cables from
ECD, refer to Service>How to Get Additional Help for contact information.
The software appears to be locked up when trying to communicate with the
M.O.L.E. Profiler:
• The USB driver may be faulty. Refer to USB Driver information for your M.O.L.E.
Profiler.
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• USB Driver - SuperM.O.L.E.® Gold 2