User's Manual Part 3

♦355♦ MEGAM.O.L.E.® Help System Guide
6.2.1. Communications Problems
“Instrument not responding” error message:
• Try triggering the M.O.L.E. profiler with the switch. If you cannot get the light to
flash, you have a hardware problem with the M.O.L.E. profiler itself.
If you can activate the M.O.L.E. profiler with the switch, check for the following:
• Wrong computer communication port: Cable must be connected to which is
selected using the Select Instruments command in the software.
• Conflicting use of COM port: Perhaps some other software, such as a mouse
driver, communications programs, or PDA is trying to use the same COM port.
• Computer Interface cable defective: Order spare or replacement cables from
ECD, refer to Service>How to Get Additional Help for contact information.