User manual

Problem Possible cause Solution
Large quantities of food to
be frozen were inserted at
the same time.
Wait a few hours and then
check the temperature
again.
The room temperature is
too high.
Refer to climate class chart
on the rating plate.
Food placed in the appli‐
ance was too warm.
Allow food to cool to room
temperature before storing.
The lid is not closed prop‐
erly.
Check if the lid closes well
and the gaskets are un‐
damaged and clean.
There is too much frost
and ice.
The lid is not closed cor‐
rectly or the gasket is de‐
formed/dirty.
Refer to "Opening and
closing the lid".
The water drainage plug is
not correctly positioned.
Position the water drain‐
age plug in the correct
way.
Temperature is set incor‐
rectly.
Refer to "Operation" chap‐
ter.
The temperature in the ap‐
pliance is too low/too high.
The temperature regulator
is not set correctly.
Set a higher/lower temper‐
ature.
The lid is not closed cor‐
rectly.
Refer to "Opening and
closing the lid".
The products' temperature
is too high.
Let the product tempera‐
ture decrease to room tem‐
perature before storage.
Many products are stored
at the same time.
Store less products at the
same time.
The thickness of the frost
is greater than 4-5 mm.
Defrost the appliance.
The lid has been opened
often.
Open the lid only if neces‐
sary.
Products to be frozen are
placed too closely to each
other.
Make sure that there is
cold air circulation in the
appliance.
8.2 Customer Service
If your appliance is still not working
properly after making the above checks,
contact the nearest Authorised Service
Centre.
To obtain fast service, it is essential that
when you apply for it you specify the
model and serial number of your
appliance which can be found either on
the guarantee certificate or on the rating
plate located on the external right side of
the appliance.
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